About Rx Redefined

Healthcare shouldn't be complicated, especially for patients living with chronic conditions. Rx Redefined was founded in 2018 with a mission to positively impact the lives of others by constantly challenging the status quo in healthcare.

Our revolutionary business model enhances healthcare outcomes specifically in the Durable Medical Equipment, Prosthetics, and Orthotics Supplies (DMEPOS) space. Our platform enables physicians to navigate the complexity of compliance and leverage advanced technology to streamline the logistics required to serve their patients effectively, while simultaneously reducing healthcare costs by significantly reducing fraud, waste, and abuse in an industry that desperately needs reform.

We're a fast-growing startup with a simple goal: improve access, outcomes, and patient experience. Our team thrives on solving tough problems, pushing for better solutions, and doing the work that truly makes a difference.

At Rx Redefined we value our people, transparency, dedication, and hard work through a patient-first mentality. 

Join us, and help redefine healthcare for the better.

The Role

The Clinical Specialist position presents an exciting opportunity to combine clinical, operational, and customer success skills to support accounts across a region, ensuring their ultimate success. In this role, you will assist and support an account team with customer challenges, identifying areas for improvement, and providing ongoing support. This position involves customer-facing activities, utilizing presentation skills, and maintaining detailed organization to keep the region efficient. Ideal candidates will reside in one of the following cities and/or states: Chicago, IL and/or Detroit, MI.

Duties & Responsibilities

• Resolve patient escalations at assigned accounts as the first line of support
• Support customer launches, including on-site training and engagement of clinical and support staff, as need
• Serve as a subject matter expert (both internally and externally) on Rx Redefined’s technology, DMEPOS products, and EMR systems
• Execute our Prescription Navigation strategy's tactical operations and escalate underperformance to the account team
• Work closely with the account team to ensure customer success and optimized performance, including on-site visits, new staff training, or execution of strategic initiatives
• Analyze data and reports to identify trends, areas for improvement, and opportunities for customer success
• Utilize EMR systems to communicate with customers and coordinate support activities
• Act as the escalation point by reviewing patient charts to ensure documentation follows compliance standards.

Who You Are

• Highly organized, professional, and reliable
• Strong time management and deadline-making skills
• Ability to multi-task and manage multiple projects
• Self-starter with the ability to work well in a team
• Innovative problem-solving skills and comfort with ambiguity
• Quick learner, creative problem solver, and technology savvy
• Willingness to travel up to 30% of the time during peak periods
• Ability to work cross-functionally within the organization to carry out primary roles and responsibilities.

Minimum requirements

• Licenses: Active RN or LVN license preferred but not required
• 3+ years in patient care with EMR/EHR experience
• Experience in digital health or tech startups is a bonus
• Experience with DME Distribution and Nursing Informatics is a plus
• Proficiency with office products (e.g., Word/Google Docs, Google Sheets/Excel)

Benefits & Perks

• Medical, dental, and vision coverage - 100% of the employee premium is covered by Rx Redefined.
• Unlimited PTO - take the time you need for rest and recharge.
• Remote-first flexibility - work from home with travel to provider sites as needed.
• Professional growth - be part of a high-growth team where you’ll learn quickly and see the impact of your work.

Physical Requirements

This role will work in a variety of environments with a mix of prolonged sedentary periods during the planning process, prolonged periods of movement during implementation process, and be comfortable routinely traveling with a variety of methods of transportation

• Prolonged periods of sitting at a desk and working on a computer
• Fast pace moving about medical sites during implementation and on site visits
• Answer multiple emails and phone calls per day
• Must be able to lift up to 30 pounds at times.

ADA/EEO: The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. Rx Redefined provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.