About Rx Redefined

Rx Redefined is a platform that allows physicians to directly manage the distribution of medical supplies to their patients, connecting the continuum of care and improving access. Rx Redefined is growing and we are looking for individuals who want to positively impact the lives of others and have the desire to constantly challenge the status quo of health care. At Rx Redefined we value our people, transparency, dedication and hard work through a patient first mentality. Join our team to change the way people look at healthcare.

We are a lean, well-funded, company with team members distributed across the US, with offices in Arroyo Grande, CA USA, Asheville, NC USA, St, Louis, MO, and Bauru, SP Brazil.

This role is based out of our St. Louis office

Job description

Duties/Responsibilities

• Work between physicians and patients to validate orders
• Put patients first by providing proactive information, including shipment tracking,
• insurance coverage advice, and product support.
• Work accurately and professionally.
• Ensure compliance standards are met on all orders received.
• Perform prior authorization and insurance eligibility checks.
• Deepen your knowledge of the healthcare industry and have the ability to work on
• special projects.
• Have opportunities to excel in this role and grow and develop in your career.

Required Skills/Abilities

• Prior pharmacy tech or retail pharmacy clerk experience preferred.
• Adaptable; our company and industry are changing rapidly.
• Warm and friendly with customers; strong communication skills and deep customer empathy.
• Self-starter, can work autonomously.
• Results-oriented, can follow a process and understand business goals.
• Team player who can work effortlessly and effectively with different personalities.
• Confident using software, task management systems like Asana.
• Experience in healthcare, specifically urology, and EMR experience are a bonus

Education and Experience

• High school diploma required.
• College coursework preferred.
• 3 years of customer service experience

Physical Requirements

Work Environment

This is largely a sedentary role, with most of the duties performed on a computer or phone. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Answer multiple emails and phone calls per day
• Must be able to lift up to 15 pounds at times
• Move throughout the office or workspace when needed

At Rx Redefined, we believe that our people are our greatest asset. We offer paid time off, healthcare benefits, and an opportunity to be a part of a fun, supportive, and growing team.