About Rx Redefined

Rx Redefined is a platform that allows physicians to directly manage the distribution of medical supplies to their patients, connecting the continuum of care and improving access. Rx Redefined is growing and we are looking for individuals who want to positively impact the lives of others and have the desire to constantly challenge the status quo of health care. At Rx Redefined we value our people, transparency, dedication and hard work through a patient first mentality. Join our team to change the way people look at healthcare.

We are a lean, well-funded, company with team members distributed across the US, with offices in Arroyo Grande, CA USA, Asheville, NC USA, St, Louis, MO, and Bauru, SP Brazil.

This role is remote.

Duties/Responsibilities:

• Ensure tasks and high priority tasks are completed in a timely fashion
• Assist team members with questions, escalations, and more complicated issues; provide training and support to less experienced team members
• Contribute to a conducive working environment for team members, remove obstacles and pursue solutions to challenges as they arise
• Identify opportunities for improvement and suggest specific improvements to leadership
• Accurately submit HCFA claims using claims management software
• Interpret and post EOBs
• Manage patient return and voluntary payor refunds
• Achieve maximum reimbursement for services provided
• Generate and submit appeal packets with proof of delivery, chart notes, and more
• Deepen your knowledge of healthcare industry and have ability to work on special projects
• Have opportunities to excel in this role and grow and develop in your career
• Work remotely and autonomously

Required Abilities/Skills:

• High school diploma or GED and completion of medical billing program
• 5+ years experience in billing, Diabetes DME billing experience strongly preferred
• Can apply billing experience to a non-traditional medical billing environment
• Demonstrates emerging leadership skills as individual contributor or team lead
• Adaptable; our company and industry are changing rapidly
• Can drive continuous improvement to deliver stronger results for customers
• Warm and friendly with customers; strong communication skills and deep customer empathy
• Self-starter, can work autonomously
• Team player who can work effortlessly and effectively with different personalities.
• Confident using software, task management systems like Asana

Physical Requirements

Work Environment

This is largely a sedentary role, with most of the duties performed on a computer or phone. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Answer multiple emails and phone calls per day
• Must be able to lift up to 15 pounds at times
• Move throughout the office or workspace when needed

At Rx Redefined, we believe that our people are our greatest asset. We offer paid time off, healthcare benefits, and an opportunity to be a part of a fun, supportive, and growing team.