About Sable International

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients. We pride ourselves on providing solutions that suit our client’s unique individual circumstances; our employees are key in achieving this goal.

The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Job Overview:

Are you energetic, ambitious, and eager to grow your career? Our Cape Town Operations team is looking for a dynamic Customer Service Agent to join us!

In this role, you’ll not only provide outstanding customer support but also contribute to staff training, process improvements, and performance analysis. You'll play a key role in monitoring and enhancing our customer service metrics, ensuring we deliver exceptional experiences while fostering team development.

If you're passionate about customer service and thrive in a fast-paced, collaborative environment, we'd love to hear from you!

You’re perfect for this position if you:

• Have a bachelor's degree in a related field (e.g., Business Administration, Communication).
• Have previous experience in customer service or related field (e.g., retail, hospitality, or technical support).
• Have previous experience in customer service, with at least 1–2 years prior experience in a training role preferred.
• Possess strong communication skills with the ability to explain complex concepts clearly and effectively.
• Can evaluate customer interactions and provide constructive feedback to drive improvement.
• Demonstrate strong attention to detail and the ability to measure performance against company goals.
• Excel in problem-solving and conflict resolution, ensuring positive customer service outcomes.
• Are highly organised, able to manage multiple tasks, set priorities, and meet deadlines.
• Being a positive attitude and a passion for helping others succeed, fostering a supportive learning environment.

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

• Customer Service Support: Respond to customer inquiries via phone, email, or chat in a timely, professional, and empathetic manner, ensuring a positive customer experience.
• Training and Development: Assist in training new staff and conduct ongoing coaching sessions for existing team members. Provide guidance on best practices, troubleshooting, and escalation procedures.
• Quality Assurance: Help ensure the team adheres to company standards and protocols. Monitor and evaluate customer interactions to provide feedback on improving quality, efficiency, and customer satisfaction.
• Metrics Tracking: Collaborate with management to track and measure key customer service metrics (e.g., response time, resolution time, customer satisfaction scores, etc.).
• Reporting: Assist in compiling reports on team performance and customer feedback, providing insights to management for process improvement and decision-making.
• Escalations & Problem-Solving: Handle complex or escalated customer issues and work closely with other departments to resolve problems efficiently.
• Collaboration: Work cross-functionally with other departments to ensure customer needs are met and feedback is shared to improve products and services.