At SafetyIQ, we’re passionate about building technology that keeps people safe. Our mission is to empower organizations to create safer working environments with smart, data-driven decisions through our software. We are now looking for an experienced Business Development Manager to continue to drive our company growth. With a tight-knit team committed to excellence and innovation, SafetyIQ offers a collaborative, supportive, and fully remote work environment where your contributions make a direct impact on improving safety across industries worldwide.
About the role
The Senior Customer Success Manager plays a critical role in ensuring our customers achieve maximum value from our safety software solutions. This role is responsible for leading customer onboarding, delivering product training, managing ongoing account relationships, identifying expansion opportunities, and resolving support issues. Reporting to the VP Customer Success in the US, you'll be a key partner in driving customer satisfaction, retention, and growth, and will bring a proactive, solutions-focused approach to every stage of the customer lifecycle. Operating in a fast-paced, small team environment, you must be highly autonomous and self-driven, capable of managing your own priorities while maintaining a strong customer focus across the entire lifecycle.
What you'll do
- Lead customer onboarding, implementation, and training to ensure a smooth and successful adoption of the software.
- Act as the primary point of contact for a portfolio of customers, building strong relationships and driving ongoing value.
- Provide timely and effective responses to customer support tickets, troubleshooting technical issues and escalating when necessary.
- Identify opportunities for product expansion, upsell, and cross-sell based on customer needs and usage patterns.
- Monitor customer health and engagement metrics to proactively manage retention risks.
- Collaborate cross-functionally with Product, Engineering, and Sales teams to champion customer feedback and contribute to continuous product improvement.
- Support the sales team with complex product demonstrations and provide technical input during the sales process when required.
- Maintain accurate records of customer interactions, issues, and account changes in CRM and support systems.
- Contribute to the development of customer resources such as help guides, training materials, and FAQs.
About You
- 3+ years of experience in Customer Success, Account Management, or similar roles within a SaaS B2B environment.
- Experience in the safety, risk management, or compliance industry is strongly preferred.
- Proven track record in managing the full customer lifecycle, including onboarding, support, and account growth.
- Strong technical aptitude with the ability to troubleshoot product issues and communicate effectively with engineering teams.
- Excellent interpersonal and communication skills, with a customer-first mindset.
- Highly organized and detail-oriented, with strong time management, project management and problem-solving skills.
- Highly autonomous with the ability to manage competing priorities, solve problems independently, and take initiative without close supervision.
- Comfortable participating in or leading product demonstrations and explaining technical functionality in a business-relevant way.
- Familiarity with CRM and support tools (e.g., HubSpot, Vitally).
- Experience working in a small or fast-paced startup/scale-up environment is a plus.
Why Join Us
At SafetyIQ, we’re passionate about creating technology that keeps people safe—without the complexity. You’ll join a forward-thinking, collaborative team where your ideas matter and your work has real impact.
- A fully remote, flexible work environment
- Supportive team culture
- Opportunity to grow with a scaling tech company
- Competitive salary and bonus structure
Ready to make a difference? Apply Today.