Who's SALUS?

At SALUS, we spearhead a safety revolution in the construction and labor industries with our advanced SaaS platform. Designed to digitize safety workflows, our platform combines a web app for real-time operational monitoring with powerful reporting capabilities, alongside a mobile app optimized for high adoption among field-level workers.

About SALUS

SALUS is a VC-backed startup known for its dynamic culture and strong customer base across North America. We are committed to enhancing safety compliance by breaking down barriers to workplace safety with cutting-edge technology and are poised for significant growth.

Role Overview

• As an Account Executive, Renewals, you will play a pivotal role in ensuring the retention and growth of our valued customers. Your focus will be on driving successful renewals, fostering customer satisfaction, and identifying opportunities for upselling and cross-selling within existing accounts. You'll collaborate closely with Customer Success and Support teams to deliver a seamless and value-driven experience, ensuring customers see ongoing success with our solutions.

What You'll Do

• Drive Retention and Renewals: Manage the end-to-end renewal process, ensuring timely and successful contract renewals that align with customer goals and business objectives.
• Monitor Account Health: Regularly assess account satisfaction, identify risks, and implement strategies to mitigate churn through proactive engagement.
• Strengthen Customer Relationships: Build trust and rapport with decision-makers and stakeholders to become a trusted advisor and partner.
• Identify Growth Opportunities: Work collaboratively with customers to uncover upselling and cross-selling opportunities that drive additional value and support their business needs.
• Collaborate Across Teams: Partner with Customer Success, Product, and Support teams to address customer needs promptly and ensure a positive experience.
• Lead Negotiations: Manage pricing discussions and contract terms to secure favorable agreements for both the customer and the company.
• Stay Informed: Keep up-to-date with industry trends, competitive dynamics, and product developments to provide valuable insights and guidance to customers.

What You Bring

• 3+ years of experience in renewals, account management, customer success, or sales roles, in a SaaS or technology-driven environment.
• Proven track record of meeting or exceeding retention, renewal, and upsell targets.
• Strong negotiation skills, with the ability to navigate complex contracts and pricing discussions.
• Exceptional relationship-building abilities, with a customer-first mindset and consultative approach.
• Analytical thinking to assess account health, identify risks, and create actionable strategies.
• Outstanding verbal and written communication skills, with the ability to influence stakeholders at all levels.
• High level of organization and time management to handle multiple accounts and priorities effectively.
• Comfortable using CRM tools (e.g., Salesforce), account management platforms, and other technology to manage relationships and track progress.

Compensation listed is On-Target Earnings (OTE): $100,000 - $150,000 CAD per year