Sanas is pioneering the future of human communication. Founded by a team of Stanford researchers and entrepreneurs with deep industry experience, Sanas has developed the world's first real-time speech AI platform capable of accent translation, noise cancellation, speech enhancement, cross-language communication, and more.

Sanas makes conversations clearer, more inclusive, and more effective, removing barriers that prevent people from being understood, regardless of accent, background noise, or native language.

Sanas is currently one of the fastest growing startups in Silicon Valley, growing from $16M to $50M ARR in 2025. The company's core business is profitable and is on track to end 2026 with >$120M ARR. Our team combines deep expertise in model innovation and systems engineering with a design-minded product engineering culture to build and ship cutting-edge AI models and experiences — entirely in-house.

Sanas is a 180-strong team, established in 2020. In this short span, we've successfully secured over $100 million in funding. Our innovation has been supported by the industry's leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you're not just adopting a product; you're investing in the future of communication.

If you’re looking to have a significant role in roadmapping and driving technical directions, if you’re looking to deploy challenging and big ideas without much overhead or slowness, if you're looking to leave your mark on an ambitious, generational mission to change how the worlds thinks about speech + AI, then Sanas is a well-suited place for you.

Job Description:

As a Senior Support Engineer, you will play a pivotal role in ensuring the success of customers using Sanas products and solutions. You will act as a trusted technical advisor, partnering closely with customers, business leaders, project managers, and engineering teams to deliver timely, effective, and high-quality resolutions.

Beyond reactive issue handling, you will drive proactive customer enablement—anticipating potential challenges, identifying optimization opportunities, and ensuring customers derive maximum value from Sanas solutions. You will lead the creation of clear, easy-to-understand troubleshooting guides, knowledge base articles, and best-practice documentation that empower customers and internal teams to resolve issues efficiently and independently.

Your role will bridge technical depth with customer empathy, simplifying complex concepts, improving product adoption, strengthening operational stability, and continuously enhancing the overall customer experience through structured problem-solving and enablement initiatives.

Key Responsibilities:

As a Senior Product Support Engineer, you will ensure the stability, reliability, and successful adoption of Sanas products. You will combine deep technical troubleshooting with proactive enablement to deliver a seamless product support experience.

• Own end-to-end management of complex product issues, ensuring timely and high-quality resolution.
• Perform detailed troubleshooting, root cause analysis, and collaborate closely with Engineering and Product on fixes.
• Act as a technical bridge between customers and internal teams, providing clear and structured communication.
• Identify recurring patterns and implement preventive actions to reduce incident volume.
• Proactively drive customer enablement through best practices and optimization guidance.
• Create clear, easy-to-understand troubleshooting guides, runbooks, and knowledge base documentation.
• Analyze support trends and provide actionable product feedback to improve reliability and user experience.

You will play a critical role in strengthening product excellence, operational stability, and overall customer confidence in Sanas solutions.

Qualifications:

• Bachelor's or higher degree in computer science, Computer Applications, Information technology, or a related field
• 2-6 years of proven experience as a Support Engineer/SME or in a similar role
• Strong knowledge of windows, Linux desktop software and system architecture
• Strong knowledge of audio concepts wrt Windows / iGEL / eLux / Stratodesk / MacOS
• Knowledge in VDI infrastructure setup (Citrix, VMWare, etc.,.) & management
• Excellent analytical and problem-solving skills
• Strong communication and presentation abilities

Preferred Skills:

• Experience in audio domain, audio drivers, audio call flow, etc.,.
• Knowledge of desktop deployment strategies, endpoint management tools like SCCM, Intune, Ivanti, etc.,.
• Experience in any Scripting (PowerShell, Batch, etc.,.)
• Experience in Active Directory, GPOs
• Project management skills and familiarity with agile methodologies are beneficial
• Certifications such as Microsoft Certified Administrator: Windows Server 2025 or Azure Administrator Associate (AZ-104) are often a plus
• Knowledge in OS Design & Networking concepts

Why join us: 

Joining us means contributing to the world’s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike.

Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. You'll be part of a team exploring the vast potential of an increasingly sonic future.