Satisfi Labs is a leading conversational AI company, powering innovative experiences in sports, entertainment, and tourism. Our platform integrates cutting-edge natural language processing and large language models to transform customer interactions. Supported by major investors like Google and Major League Baseball, Satisfi Labs serves over 450 clients worldwide.

Our core values—selflessness, quality, authenticity, boldness, accountability, and resourcefulness—drive a culture of collaboration and innovation, fostering creativity and growth.

Join a team that’s redefining innovation and creating solutions that make an impact! At Satisfi Labs, we’re passionate about technology, collaboration, and empowering our team to do their best work—wherever they are.

Why Satisfi Labs?

At Satisfi Labs, we believe in taking care of our people as much as our products. When you join our 100% remote team, you’ll enjoy:

✅ Generous Flexible PTO – Because we know rest fuels creativity.

✅ 5% 401(k) Match – Invest in your future, and we’ll match it!

✅ Comprehensive Benefits – Including company-paid life insurance, short-term and long-term disability, and a robust health plan.

✅ Monthly Tech Reimbursement – Keep your home office running smoothly.

✅ Paid Holidays – Including unique days like Election Day to support civic engagement.

✅ A Remote-First Culture – Collaborate with teammates across the globe in a flexible, supportive environment.

Our Core Values:

At Satisfi Labs, we’re guided by principles that keep us aligned, motivated, and striving for greatness:

🌟 SELFLESSNESS – We leave our egos at the door and trust that greater success comes from group wins over individual accomplishments.

🌟 QUALITY – We set high standards for our work and our people, and value performance over experience.

🌟 AUTHENTICITY – Our relationships with customers, partners, and employees are rooted in sincerity and void of posturing.

🌟 BOLDNESS – We are willing and eager to walk into the unknown with grit, determination, and confidence.

🌟 ACCOUNTABILITY – Everyone is expected to meet their commitments and take responsibility for their performance.

🌟 RESOURCEFULNESS – We embrace the lack of resources not as an obstacle, but an opportunity to think differently.

Who We’re Looking For:

We’re seeking innovative minds who thrive in a fast-paced, collaborative environment. If you’re passionate about solving complex problems, delivering exceptional results, and being part of a forward-thinking team, we’d love to hear from you!

Learn more about us at Satisfi Labs.

Location(s):

• Remote (Western US Time Zone)- 1 open position

This position reports to the Head of Account Management.

Description:

The Senior Account Manager drives client relationships and retention across the Satisfi Labs product suite. This position includes but is not limited to, the following responsibilities: consistent communication with clients, enabling product adoption, deploying and generating industry best practices, selling product upsell opportunities, and maintaining high levels of client satisfaction. Successfully executing this role requires partnerships with many internal team members throughout the client implementation process and life cycle, including product implementation, marketing, and client support.

Responsibilities:

• Serve as the primary point of contact and build long-term relationships with clients as a trusted advisor and client advocate within the Satisfi Labs organization.
• Manage a book of business outlined annually and attain key performance indicators to meet client retention and upsell target goals.
• Enable the client to champion product ROI internally, drive increased usage of the product suite, and maximize their investment.
• Possess a clear understanding of the product suite and offerings to transfer knowledge to clients.
• Responsible for leading clients via digital and meeting communications and account optimization to ensure successful product adoption and client ROI is obtained.
• Responsible for managing client communications, including but not limited to surfacing industry-specific products across the Satisfi Labs’ product suite, product promotion best practices, and client contractual agreements.
• Communicate the progress of quarterly and seasonal initiatives to internal stakeholders.
• Monitor, measure, and analyze account-specific data sets to:
• • Develop strategic action plans to attack potential churn risk and identify opportunities to increase user traffic or an upsell.
  • Visualize and present key performance metrics to build the success story and convey the value propositions that ensure client satisfaction and renewal.
• Inform internal stakeholders of client and industry needs to inform product roadmap.
• Monitor assigned industries of clients, including seasonal and annual events, and advocate that perspective internally for strategic planning purposes.

Requirements:

• Minimum 5 years of relevant work experience in a SaaS environment with post-sales, customer-facing responsibilities.
• Experience in the tourism, hospitality, sports, and/or entertainment industries is required.
• Relevant Client Success and/or Account Management experience is required, including maintaining a professional work environment, strong calendar organization, effective email messaging and language, and presentation skills.
• Experience maintaining internal tools & resources, such as Salesforce, Asana, Jira, and Google Drive platforms, is preferred.
• Passion for delivering outstanding customer experiences and solutions that provide compelling value to clients.
• Ability to work autonomously while remote and prioritize tasks while managing a diverse workload in a fast-paced environment.
• Keen attention to detail and consistent follow-through to commitments. 
• Experience in upselling clients based on new product or service offerings or client needs is strongly preferred.
• Experience in the tourism, hospitality, sports, and/or entertainment industries is preferred..
• Ability to communicate in person and travel to industry-related conferences and meetings.
• Ability to manage multiple projects to ensure implementation and rollouts are done accurately and on schedule.
• Ability to find creative solutions to challenging problems and questions that may arise.
• BA/BS or equivalent experience required