About Scene Health

Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.

Reports to: Vice President of Operations

Overview

Scene Health is on a mission to solve medication non-adherence — one of the most persistent and costly problems in healthcare. We're a remote-first digital health startup building a platform that uses asynchronous video to transform how patients engage with their medications and care teams. We've already impacted thousands of lives, and we're scaling fast.

We're a diverse team of clinicians, technologists, and public health advocates who believe technology should make care more human, not less. If you're a clinician who's made the leap into the startup world and found your people — keep reading.

About the Role

We're looking for a clinician-turned-operator who is as comfortable building systems and scaling teams as they are thinking about patient outcomes. As Director of Clinical Engagement & Operations, you will own the strategy and execution of Scene's clinical programs — setting the standard for how asynchronous video is used to engage and retain patients, scaling a high-performing remote team, and embedding operational rigor into everything we do.

This is not a traditional clinical leadership role. It's a growth-stage leadership role that requires clinical credibility. You'll balance innovation with operational discipline — building new approaches to patient engagement while scaling the systems and team infrastructure that make those approaches sustainable. You'll move with intention, make decisions confidently, and leave behind infrastructure that grows with the company.

Key Responsibilities

Clinical Engagement Strategy

• Define and drive the vision for how asynchronous video is used to motivate, retain, and support patients — from VDOT to medication coaching to MTM/CMR pharmacy services
• Own Scene's Engagement Standards: develop, operationalize, and continuously evolve the protocols that define high-quality video-based care delivery
• Identify opportunities to innovate and test new engagement approaches that improve adherence and continuity of care
• Serve as the clinical voice in product and workflow design, advocating for enhancements that improve both team efficiency and patient experience
  
  

Team Building & People Leadership

• Lead, grow, and develop a remote clinical team of nurses, pharmacists, health coaches, and support staff
• Build the performance management infrastructure — including competency frameworks, QA programs, and coaching systems — specifically designed to evaluate and improve asynchronous video engagement quality
• Set the bar for how clinicians show up on video; model it yourself and hold the team to it
• Partner with HR to design hiring strategies, onboarding, and succession planning that scale with the business

Operational Discipline

• Implement and own digital workflows end-to-end — from scheduling and coverage models to documentation, escalation pathways, and SOPs
• Use platforms like Salesforce and Talkdesk alongside Scene's own platform to monitor KPIs in real time and drive data-informed decisions
• Ensure clinical delivery is compliant, consistent, and well-documented to support billing and reporting requirements
• Identify trends in engagement and quality data; act quickly on gaps with targeted interventions or workflow redesigns

Cross-Functional Collaboration

• Partner closely with Activation, Account Management, Growth, and Product to launch, optimize, and scale clinical programs
• Translate organizational goals into actionable operating plans, staffing models, and team structures
• Represent Scene's clinical team at external meetings and events as needed
  
  

Who You are

You've worked in a startup or growth-stage digital health company and know what it means to operate at the intersection of innovation and efficiency. You understand that scaling well means building systems that are both nimble and durable — not just shipping fast, but building infrastructure that holds as the company grows. You're energized by the challenge of doing both: pushing the boundaries of what's possible while tightening the operations that sustain it.

You're a strong people leader who develops others through direct feedback, clear expectations, and genuine investment in their growth. You set a high bar and hold people to it — with rigor and with care.

You're operationally fluent. You've implemented digital workflows, built QA programs, and used data platforms to run and improve clinical operations. You don't wait for systems to exist — you build them.

You are genuinely passionate about video as a medium for patient engagement. You show up on camera with energy and intention, and you coach your team to do the same.

Required Qualifications

• Active clinical licensure — MD, DO, NP, PA, RN, PharmD, or equivalent clinical degree
• 10+ years of progressive leadership experience, including leading teams in technology-enabled or digitally delivered care models
• Experience in a startup or growth-stage digital health company — you've operated at the intersection of innovation and scaling, building systems that are both forward-looking and operationally sound
• Proven experience building and scaling remote clinical or operational teams
• Demonstrated clinical operations experience supporting patients with chronic conditions such as diabetes (DM), hypertension (HTN), congestive heart failure (CHF), and/or COPD
• Strong understanding of patient needs, care pathways, and barriers associated with chronic disease management
• Direct experience in at least one of the following areas: medication adherence programs, pharmacy services, and/or chronic disease management initiatives
• Demonstrated success implementing digital workflows and performance frameworks from the ground up
• Hands-on experience with digital operations platforms (e.g., EHRs, CRMs, call center technology, or similar)
• Strong data fluency — you use metrics to manage, not just report
  
  

Preferred Qualifications

• Experience with asynchronous video-based care or engagement platforms
• Experience partnering with health plans, hospitals, or public health organizations
• Advanced degree (MBA, MPH, MScN, or equivalent)
• Spanish language proficiency
  
  
  

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.