Job Description

Fulfillment Supervisor

We’re looking for a focused, efficiency-driven Fulfillment Leader to oversee the day-to-day operations of our fulfillment areas. Working closely under the Fulfillment Manager, you’ll be the driving force behind executing all fulfillment batches, ensuring that every order is processed with the perfect balance of high-speed productivity and meticulous quality.

You’ll champion a culture of workplace safety and daily excellence, motivating the team to not just meet our daily targets, but to take genuine pride in the product we put out the door. From managing heavy batch volumes to maintaining strict operational standards, you’ll be the go-to person for getting things out the door efficiently, safely, and beautifully.

What You’ll Be Responsible For:

• Develops and maintains fulfillment operations business plans to include all production requirements, labor hours, cycle, production costs, and SLA.
• Ensures all established costs, quality, and delivery commitments are met.
• Performs administrative activities associated with the effective management of operations, including compiling, storing, and retrieving fulfillment data for reports.
• Oversees and performs necessary improvements to processes to ensure fulfillment meets organizational needs to perform each function.
• Oversees safety, and quality while manufacturing or fulfilling products.
• Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
• Trains and ensures all assigned employees are aware of and comply with GMPs, SOPs, company, government, and customer policies, procedures, and regulations.
• Ensure robust processes are implemented to eliminate quality issues, reducing customer complaints.  
• Manages day-to-day operations to ensure work and fulfillment orders are completed as expected.
• Works closely with the Quality department to make sure all regulations are being followed and that products and fulfillment orders meet quality standards.  Completes rework protocols.
• Supervise and motivate direct employees.
• Monitors production processes and call-outs on any issues that will affect meeting the company's objectives.
• Monitor customer SLA to ensure order fulfillment is completed within expected guidelines.
• Manages all fulfillment activities, including all temporary associates.
• Is responsible for the overall direction, coordination, and evaluation of all the personnel in the assigned area.   
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.

What We’ll Love About You:

• Advanced leadership and management skills
• Solid written/oral communication, facilitation, and presentation skills
• Collaborative, logical, objective, results-oriented, organized, strong analytical ability
• Advanced computer skills - proficient with Office suite/ Google equivalent applications: Windows, Word, Excel, PowerPoint, Access, etc.

What You’ll Need to Have (required qualifications):

• Bachelor's degree or equivalent experience.
• 1-3 years of Manufacturing, Operations, and fulfillment experience.
• Proven ability to solve problems creatively.
• Strong familiarity with planning and shop floor scheduling.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.

What You’ll Love About Us:

• Competitive base compensation
• Bonus program
  Paid Time Off
  401k with Company Match
  Medical, Dental, Vision, and Commuter Benefits
  Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts
• Complimentary Scentbird Membership
  A fun, creative, and energetic work environment

About the role

• About Scentbird:

Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.

About the Brands:

• Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment

• Deck of Scarlet: Deck of Scarlet was created to break the boredom and shake up clean beauty. The line of bold cosmetics features vivid colors, innovative textures, and unprecedented finishes that bring the fun and creativity back to clean beauty.

• Confessions Of A Rebel: We’re not afraid to provoke. Our fragrances are made to excite and inspire: some are subversive, others are straightforward, all are compelling in their own right. He, she, they, YOU - our confessions are not caged in by gender.

• Goodhabit: Built for the digitally native generation, Goodhabit is pioneering the movement in defending your skin against artificial blue light and modern day skin stressors. We’re developing clean, conscious, and effective skincare solutions that keep you connected, and your skin, protected.

• Sanctuary: Our newest brand to the Scentbird family. This fragrance, just like the playful creature that was its muse, this scent opens with an energetic blend of red berries and fresh bamboo as a nod to the Red Panda’s favorite foods, while pink pepper adds an extra lively twist. Verdant notes like white tea, violet, and oakmoss pay homage to its habitat in the Himalayan Forests and mountains of China, as cashmere woods evoke a soft, cuddly feeling.

• Drift: drift is uprooting the traditional air-care market. With beautifully designed products that blend in with bespoke scents that stand out. We take pride in our fragrances, keeping them free from the traditional chemicals used in the fragrance industry. We are always phthalate and paraben free. drift’s subscription customer base is loyal and growing fast.

Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you.