Warehouse Supervisor

We’re looking for an experienced, quality-focused Warehouse Supervisor to oversee the day-to-day operations of our DTC fragrance fulfillment center. In this role, you’ll ensure that every order—no matter how small or large—is picked, packed, and shipped with the same level of care and craft that goes into our fragrances themselves.

You’ll lead a small, agile warehouse team, maintain inventory accuracy, uphold shipping standards, and help create a fulfillment experience that reflects our brand’s commitment to beauty, quality, and customer delight. From peak seasons to product launches, you’ll be the go-to for getting things out the door efficiently and beautifully.

What You’ll Be Responsible For:

Fulfillment & Order Management

• Supervise daily order fulfillment: picking, packing, labeling, and shipping
• Ensure packaging standards align with brand quality—presentation matters as much as speed
• Monitor order queues, SLAs, and shipping cutoffs to meet daily performance targets
• Resolve issues related to incorrect, damaged, or delayed orders with urgency and care

Team Leadership

• Train, schedule, and manage warehouse material handlers; oversee task delegation and productivity
• Foster a safe, positive, and accountable team culture
• Provide feedback and coaching to ensure quality and consistency in fulfillment practices

Inventory Management

• Conduct regular cycle counts, reconcile discrepancies, and ensure accurate stock levels in collaboration with Inventory Control 
• Maintain organization and cleanliness of the warehouse to prevent errors and improve efficiency
• Support receiving of inbound product shipments, checking for damage and accuracy
• Support processing of outbound shipments, ensuring completeness and accuracy with paperwork, quantities

Process Improvement & Safety

• Identify and implement ways to streamline workflows without compromising quality
• Enforce health, safety, and cleanliness standards in accordance with company policy and OSHA guidelines
• Collaborate with operations and customer experience teams to continuously improve fulfillment and returns processes

What We’ll Love About You:

• You take pride in precision, knowing that the smallest packaging detail can make the biggest customer impression.
• You’re steady under pressure, especially during peak seasons or fast-paced launch periods.
• You’re hands-on and solutions-oriented, always willing to step in, fix a problem, or improve a process.
• You lead with care and accountability, bringing out the best in your team while maintaining high standards.
• You’re organized and calm, keeping things running smoothly even when the unexpected happens.
• You think like a customer, and you treat every outgoing box like it’s a gift someone’s been waiting for.
• You’re proud of clean, efficient, and beautiful operations, and you know that brand magic often starts in the warehouse.
• You bring a positive attitude and a strong work ethic, and you show up ready to make each day run better than the last.

What You’ll Need to Have:

• 3–5+ years of experience in warehouse, fulfillment, or logistics—preferably in DTC ecommerce or consumer goods
• Previous experience supervising or leading warehouse teams
• Familiarity with SNAPFulfil warehouse management systems (WMS) NetSuite (ERP) and ecommerce platforms (e.g. Shopify, ShipStation, NetSuite, etc.)
• Strong organizational and problem-solving skills
• High attention to detail and commitment to quality, especially in product presentation and packaging
• Ability to lift 40–50 lbs and work on your feet throughout the day
• Passion for premium consumer products, with a genuine interest in fragrance, beauty, or lifestyle brands

What You’ll Love About Us:

• Competitive base compensation
• Bonus program
• Paid Time Off
• Wellness Days 
• 401k with Company Match
• Medical, Dental and Vision Benefits
• Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts
• Complimentary Scentbird Membership
• A fun, creative and energetic work environment

About Scentbird

Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.

About the Brands:

• Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
• Deck of Scarlet: Deck of Scarlet is on a mission to break the clean category, redefining what clean fragrances should smell like. Composed entirely of vegan, cruelty-free ingredients, our fragrances bridge the gap between the clean and luxury categories, using the highest eau de parfum concentrations housed in sculptural, eye-catching bottles. You shouldn’t have to choose between being luxe and refined, or clean and vegan—now, you don’t have to.
• Confessions Of A Rebel: We were born in 2018, holding fast to the idea that the fragrance industry was in dire need of a change. When we looked around, all we saw was a sea of sameness: outdated archetypes of femininity and masculinity paired with unrelatable images of luxury that we had no say in. In truth, we are complex in ways that cannot be contained in the traditional heteronormative stereotypes, existing beyond the binary with raw, unfiltered voices that deserve to be heard.
• Goodhabit: Enriched with a blend of essential oils, Goodhabit’s clean, vegan, cruelty-free fragrances act as bottled intentions you set free with each mist. Our scents are designed to help you align with the good habits you’re building, while working to enhance and boost your mood. Inhale, exhale, and let the good energy flow through you.
• Sanctuary: Created for those who care about the fate of our planets, Sanctuary offers fragrance for a better future. Our clean, community-driven fragrances are inspired by endangered species and their habitats, each aimed at raising money and awareness for the preservation of their namesake.
• Drift: Drift began as an alternative to all of the tacky air care products on the market. Our products are designed to blend in, with amazing scents that stand out. We take pride in our fragrances, keeping them free from the traditional chemicals used in the fragrance industry. We are always phthalate and paraben free. We never skimp on quality of our scents or the products that deliver them. Our design ethos is simple but effective. We love our community, those who won’t settle for ordinary, and we want to deliver a best in class experience.

Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you.