Principal Product Manager (Systems Platform)

About SchoolAI

We make school awesome everyday for students and the people supporting them by finding out what they need and making it happen.

Values

We want everyone at SchoolAI to make a competitive wage, have fun, and do good. As we build out the team, we optimize for, and invest in, great people who:

  • 🪄 Make Magic: You're making magic when you dream big, sweat the details, make the complex look elegant, and the final result is one that puts a smile on everyone's face. People are drawn to working with you and your work.
  • ☀️ Rise to the Moment: You're rising to the moment when you show up, answer the call, make the extra effort, and appreciate the fact that we are working with the coolest technology, in the biggest space it’ll impact, and we’re in pole position.
  • 🔗 Connect the Dots: You've done the work to prioritize, understand, and tie your work to your team, to students, and to the people who support them. You're driving tangible outcomes and can connect your work to meaningful, tangible business results and goals. You're connecting the dots when you've thought deeply and have a throughline narrative for your work.
  • 🚀 Make High Leverage Bets: Always consider the board in front of you – using data, instinct, honed expertise, and user problems to pick the best move and maximize the impact of every resource. When the moment is right – go all in.
  • ➡️ Simplify and Go: Cut through the noise. Focus on what’s essential and act with urgency. Speed is your ally, simplicity your tool. Embrace clarity and let it guide you to swift victories.

We use our core values to make decisions, evaluate work, and win. We expect that every team member demonstrate these values. In turn, we'll invest in you and your impact at SchoolAI.

We are a forward-thinking company committed to redefining how products are conceived, developed, and delivered. We believe that the ability to make fast, high-quality decisions—grounded in great systems—is the only process that truly matters. Our culture empowers every team member to contribute a critical lens to every product initiative while entrusting our Product Managers with the ultimate decision authority. If you thrive in environments that challenge conventional processes and value rapid learning through iterative feedback, we'd love to work with you!

What We're Looking For...

We are seeking a Principal Product Manager who will take full ownership of an entire product line—from opportunity identification and assessment, to prioritization and launch execution. In this role, you will drive product vision and strategy by harnessing systems that enable rapid, high-quality decision-making. You will integrate the voice of the customer with a broad set of data-driven inputs, ensuring that every decision not only reflects market opportunities but also preemptively addresses risks and unknowns. As the leader of cross-functional squads, you will balance collaboration with decisive authority to push innovative products to market at speed.

This specific role will be responsible for building the common systems that all of the SchoolAI squads will use. This includes billing systems, entitlement systems, authentication and authorization systems, event logging, and site reliability.

Key Responsibilities

  • Opportunity Identification and Assessment:
    • Identify and evaluate new product opportunities in the market by gathering and synthesizing diverse inputs.
    • Assess potential opportunities through the lens of risk, uncertainty, and market impact.
  • Product Ownership and Strategy:
    • Own the entire lifecycle of your product line, from ideation and customer discovery to development and launch.
    • Develop and communicate a clear product vision that aligns with overall business objectives and market realities.
  • Rapid Decision-Making:
    • Facilitate and make fast, high-quality decisions using just-in-time definitions and work decomposition.
    • Prioritize risks and unknowns first, ensuring that each decision incrementally builds towards a high-quality outcome.
  • Cross-Functional Collaboration:
    • Lead cross-functional squads—including engineers, designers, and other key stakeholders—ensuring every team member’s voice is heard.
    • Serve as the final decision maker, guiding teams through iterative cycles of development, testing, and learning.
  • Customer and Market Insight Integration:
    • Gather, synthesize, and quantify customer feedback from across the organization, using it as one critical lens among many.
    • Conduct customer discovery as needed to validate assumptions and determine essential product features.
  • Metrics and Performance Tracking:
    • Define, monitor, and analyze key product metrics, with a focus on retention, engagement, and revenue attribution.
    • Apply advanced retention frameworks (bracketed, n-day, and unbounded retention) to drive continuous product improvement.
  • Launch Planning and Execution:
    • Develop comprehensive launch plans for major, minor, or soft product launches.
    • Coordinate cross-functional communication strategies and stakeholder engagement to ensure successful product rollouts.
  • Systems and Models for Decision-Making:
    • Build and refine mental models and diagnostic frameworks that empower teams to make a series of high-quality decisions quickly.
    • Emphasize a systems-oriented approach over rigid, linear processes, embracing uncertainty as a necessary precursor to breakthrough innovation.

Qualifications

  • Experience:
    • A minimum of 6-7+ years of product management or other highly relevant work experience with a demonstrable track record of owning full product lines rather than isolated features.
  • Clear technical aptitude:
    • You should be a systems thinker that's passionate about creating creative, scalable, systems.
    • You should understand best-in-class architectures, and the characteristics of performant distributed systems.
  • Analytical and Strategic Thinking:
    • Expertise in using various prioritization frameworks (such as Kano, RICE, dollar voting, etc.) and decision-making models to assess risk and decompose work just in time.
    • Strong data-driven mindset with experience in setting and tracking critical product metrics (retention, engagement, revenue attribution).
  • Cross-Functional Leadership:
    • Proven experience in leading and inspiring cross-functional squads, while confidently exercising decision authority.
    • Exceptional communication skills, capable of aligning diverse perspectives into a coherent product strategy.
  • Customer-Centric Approach:
    • Deep understanding of the customer discovery process and the ability to balance customer feedback with market and business priorities.
  • Agility and Resilience:
    • Comfort with ambiguity and a proven ability to pivot quickly in response to new information and market shifts.
    • Entrepreneurial spirit with a bias for action—valuing speed and learning over process for process’s sake.
  • Cultural Fit:
    • A systems thinker who champions permissionless and accountable decision-making, building mental models that support rapid, high-quality decisions.

Desired Attributes

  • Innovative Mindset:
    • Passion for experimentation and a willingness to iterate continuously to convert uncertainty into actionable information.
  • Ownership and Accountability:
    • A track record of taking full ownership of product outcomes, driving decisions even in the face of significant uncertainty and risk.
  • Bias for Action:
    • An ability to move quickly, make decisions decisively, and embrace the inherent unpredictability of the startup environment.
  • Systems Thinking:
    • Experience in developing and refining frameworks that facilitate high-quality decision-making across multiple initiatives.

What We Offer

  • Competitive Compensation:
    • A competitive salary package, performance-based bonuses, and comprehensive benefits.
    • Variable compensation based on the performance and growth of your product line.
  • Equity Opportunities:
    • Stock options that directly align your success with the company’s growth trajectory.
  • Innovative Environment:
    • A workplace that challenges the status quo and encourages rapid decision-making, continuous learning, and systemic innovation.
  • Collaborative Culture:
    • A dynamic, cross-functional environment where every team member’s insights contribute to our shared vision and success.
  • Career Growth:
    • Significant opportunities for professional development and leadership in a company that values building high-quality decisions as a core asset.

Experience

Lehi, UT

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