About SchoolAI

We make school awesome everyday for students and the people supporting them by finding out what they need and making it happen.

Values

We want everyone at SchoolAI to make a competitive wage, have fun, and do good. As we build out the team, we optimize for, and invest in, great people who:

• 🪄 Make Magic: You're making magic when you dream big, sweat the details, make the complex look elegant, and the final result is one that puts a smile on everyone's face. People are drawn to working with you and your work.
• ☀️ Rise to the Moment: You're rising to the moment when you show up, answer the call, make the extra effort, and appreciate the fact that we are working with the coolest technology, in the biggest space it’ll impact, and we’re in pole position.
• 🔗 Connect the Dots: You've done the work to prioritize, understand, and tie your work to your team, to students, and to the people who support them. You're driving tangible outcomes and can connect your work to meaningful, tangible business results and goals. You're connecting the dots when you've thought deeply and have a throughline narrative for your work.
• 🚀 Make High Leverage Bets: Always consider the board in front of you – using data, instinct, honed expertise, and user problems to pick the best move and maximize the impact of every resource. When the moment is right – go all in.
• ➡️ Simplify and Go: Cut through the noise. Focus on what’s essential and act with urgency. Speed is your ally, simplicity your tool. Embrace clarity and let it guide you to swift victories.

We use our core values to make decisions, evaluate work, and win. We expect that every team member demonstrate these values. In turn, we'll invest in you and your impact at SchoolAI.

Customer Success Manager, K-12 and Higher Education Partnerships

This on-site position is based in our office in Lehi, UT, requiring regular in-person attendance.

Position Overview

As a Customer Success Manager, you will serve as the primary advocate and strategic partner for our K-12 and Higher Education clients. You'll manage a portfolio of school and district partnerships, ensuring the successful implementation, adoption, and renewal of our solutions while driving measurable impact in educational outcomes.

Key Responsibilities

• Manage a portfolio of K-12 and HE partners through the entire customer lifecycle
• Lead implementation and onboarding processes for new school and district partners
• Monitor and drive product adoption, usage, and engagement metrics
• Execute pilot programs, ensuring clear success criteria and evaluation processes
• Develop and maintain relationships with key stakeholders at partner institutions
• Identify expansion opportunities within existing accounts
• Manage renewal processes and maintain high retention rates
• Create and deliver quarterly business reviews and success planning sessions
• Document customer feedback and collaborate with internal teams to improve product and processes
• Track and report on customer health metrics and success indicators

Required Qualifications

• 5+ years of customer success or account management experience
• Experience working with K-12 and HE schools or districts
• Strong project management skills
• Excellent communication and presentation abilities
• A data-driven approach to problem-solving
• Bachelor's degree in Education, Business, or related field

Preferred Qualifications

• Teaching or administrative experience in K-12 education or HE
• Experience with education technology implementation
• Proficient in customer success platforms and CRM systems
• Track record of managing successful pilot programs
• Experience conducting training sessions and workshops

Required Competencies

• Strong relationship-building and stakeholder management
• Proactive problem-solving abilities
• Excellent time management and organizational skills
• Ability to work independently while contributing to team goals
• Clear written and verbal communication
• Adaptability and flexibility in a fast-paced environment
• Experience using a CRM platform

Impact Measures

Success in this role will be measured by:

• Customer retention rates
• Pilot program conversion rates
• Product adoption metrics
• Customer satisfaction scores
• Implementation success rates
• Quarterly business review completion
• Response time to customer needs
• Achievement of expansion goals