Job Title: Customer Service and Logistics Coordinator
Location: 2251 Silver Creek Rd, Fort Worth, TX 76108
FLSA Classification: Non-Exempt
Position Type and Schedule: Full-Time
Schedule: Monday - Friday: 7:00am-4:00pm
Saturdays 7:00am 1:00 pm as needed.
Compensation: $19 - $22 DOE
About Silver Creek Materials, Inc.
Silver Creek Materials is a mining, recycling, and composting operation in west Fort Worth, Texas. We are very proud to serve Fort Worth, and the surrounding areas. Discover the competitive prices, fast, professional services, and high-quality products that have made us a recycling, compost, mining, and organic products industry leader.
About the role
Silver Creek Materials is seeking a Customer Service and Logistics Coordinator to make initial contact with Liquids Customers, safely direct customer to the correct docking destination, count inbound/outbound trucks, ensure accuracy of paperwork, and ensure a safe egress for customer. The Customer Service and Logistics Coordinator will also perform tasks within the department as needed. This position reports to the Compost and Liquids Director
What you'll do
- Greet drivers and determine where their destination is; safely direct the driver to their destination.
- Perform flagging activities as needed.
- Assist in the placement, moving, and dismantling of signs, barricades, cones, and other traffic control devices.
- Follows safety rules and regulations and reports any safety hazards or traffic issues.
- Respond promptly to customer or management needs.
- Maintain a positive and professional attitude while interacting with customers and team members.
- Communicate with the Sales and Operations team as necessary.
- Direct customers and guests in a detailed, clear, and courteous manner.
- Learn product placement and recycling areas to better direct customers.
- Minimize errors through proper communication with customers and other departments.
- Clearly communicate with Operators, and team members over multiple forms of communication. (Radios, email, phone, instant messaging).
- Accurately count inbound and outbound loads.
- Ensure paperwork is processed timely and correctly through Liquids Department Administration.
Qualifications
- A High School Diploma or Equivalent.
- Must have a minimum of one year of verifiable experience in shipping and receiving industry.
- Ability to meet the schedule requirements and maintain reliable attendance.
- Ability to multitask and thrive in a fast-paced environment.
- Ability to work with various personality and attitude types.
- Ability to memorize and recall detailed information.
- Ability to stand on feet in an outdoor environment for long periods of time, up to 10hrs a day with breaks as needed.
- Self-motivated with a strong work ethic to exceed company and personal goals.
- Willing to work outdoors in all weather conditions as needed.
- Ability to navigate uneven ground surfaces.
- Valid Driver's License preferred.
- Bilingual in English and Spanish is a plus.
- Must comply with background check and Drug-free Workplace Policy
- Ability to perform limited physical tasks, including lifting up to 25lbs.