About Scratch

Scratch Financial (“Scratch”) is a Series C financial technology startup based in Los Angeles, California. Our goal is to make difficult financial decisions simple and increase accessibility to fair, affordable, and transparent medical financing. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada–ranging from dental offices to optometry clinics. 

Scratch has 3 main products:

1. Scratch Pay: Point-of-sale lending including a BNPL offering and longer-term payment plans

2. Scratch Checkout: Payment processing that is integrated with the veterinary practice management software

3. Scratch Comms: Appointment booking and communications

About the role

What you'll do

• Develop expertise around Scratch’s product offerings, including patient financing and payment processing solutions.

• Build and maintain strong relationships with clients to understand their unique needs; drive growth within a portfolio of existing lending customers.

• Proactively reach out to veterinary practices to offer assistance in increasing lending volume and conduct in-depth presentations and review to drive growth.

• Host trainings and provide information to educate practice staff on loan the lending process, applications and approvals.

• Identify opportunities to increase lending volume by understanding client financial needs and providing tailored solutions.

• Identify potential cross-sell opportunities and initiate conversations regarding payment processing solutions that are designed to streamline and optimize their operations.

• Provide regular reports to management on lending volume and cross-selling activity.

• Analyze client data to identify trends, opportunities, and areas for improvement in service delivery.

• Collaborate with internal teams, including sales, finance, and product support, to deliver a seamless experience for veterinary clients; Escalate complex problems to the appropriate teams while ensuring clients are kept informed.

• Provide feedback to management on client needs and product/service improvements.

What we are looking for

• Demonstrated history of achievements in sales, particularly within financial services, payment processing or veterinary technology.

• Ability to analyze data, draw conclusions, identify opportunity areas and present back to decision-makers in a digestible format.

• Proficiency with CRM systems and sales enablement tools such as HubSpot, Outreach, Gong Engage, or Salesloft.

• Outstanding communication and interpersonal abilities, adept at influencing and persuading.

• Demonstrated resilience and perseverance, excelling in roles demanding regular cold calling and direct sales initiatives.

• Coachable, inquisitive, intelligent, and characterized by a robust work ethic.

• Capable of excelling in environments marked by uncertainty, adversity, and objections.

• Consistently ranks within the top 10% of the sales organization.

• Preferred experience in sales roles targeting veterinary industries.

• Preferred experience in FinTech, B2B and/or SaaS sales.

• Competitive base salary ranging from $70,000 - $80,000 and OTE of $90,000 - $100,000

How to Apply

Ready to join our team? To apply, please visit our Scratch Careers Page. Be sure to:

1. Submit your resume.

2. Answer the custom questions provided.

3. Feel free to add any additional information or documents you believe are relevant to your application.

We look forward to reviewing your application!

--

Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.