About SDL: 

SDL provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, SDL is committed to creating impactful technology that serves the public good. 

We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!

We offer flexible remote work options and are primarily based in the US East Coast time zone. You do not have to relocate to join SDL!

What We Offer:

• Competitive salary.
• Unlimited PTO.
• Flexible working hours and remote work options.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities and learning budget.
• Home office and IT budget.
• Supportive team environment.
• The chance to work on innovative projects with cutting-edge technologies.

The Position:

As an Onboarding Specialist at SDL, you will be responsible for: 

• Developing knowledge on SDL products and services to become a trusted SDL expert
• Developing an understanding of client processes and workflows in order to develop product education, training curriculum, and onboarding plans through interactive virtual training to prepare clients for a successful launch and adoption period
• Managing onboarding relationships and the onboarding process, including info gathering, data review and implementation of each account, to set clients up for success with the SDL product
• Assisting with the development of an online Learning Management System and Help Desk and maintaining up-to-date training material, including providing detailed feedback and sharing items of concern identified during training sessions 

We are in the early stages of redesigning our onboarding processes to become a more impactful team for our colleagues and our clients. If you love to learn, grow and build and don’t mind pivoting based on what we’re learning until we get it just right, you will fit right in with us. 

What This Job Can Offer You:

• Complex and meaningful challenges — solving them will make our communities better places to live and work
• Opportunity to have a significant impact on the business
• A lot of freedom to organize your work and life — we focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards.
• Competitive salary, unlimited PTO, and a set of benefits.
• A supportive work environment where you can grow and challenge yourself to do your best work.

What You Bring:

• A focus on delivering an exceptional client experience, including a comfort with setting client expectations throughout the training and onboarding process and the ability to understand and convey concerns and issues identified during training 
• Effective and articulate communicator with both strong listening and presentation skills
• Tech savvy skills so that you can learn and train on new software platforms easily and troubleshoot client issues during training
• Detail oriented with excellent organizational, time management and prioritization skills 

What Makes You Stand Out:

• Experience in the SaaS industry, particularly in providing solutions to local governments.
• Prior startup experience.
• Zendesk experience
• Experience (3+ years) as a software (SaaS) educator/trainer and onboarding or project management experience
• Experience with an online Learning Management System (LMS)

Practicals:

• Team: Onboarding 
• Location: Anywhere in the USA
• Start date: As soon as possible
• Please note: SDL is unable to sponsor or take over sponsorship of an employment visa at this time. 

How to Apply:

If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today! 

Application Process:

1. Screening call with a recruiter
2. Hiring Manager Interview
3. Technical Interview
4. Team Interview
5. Final Interview with SDL CEO
6. Reference Checks

Equal Opportunity Employer:

SDL is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable. 

Join us in creating amazing technology solutions that make a difference. Apply today!