About SDL: 

SDL provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, SDL is committed to creating impactful technology that serves the public good. 

We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!

We offer flexible remote work options and are primarily based in the US East Coast time zone. You do not have to relocate to join SDL!

What We Offer:

• Competitive salary.
• Unlimited PTO.
• Flexible working hours and remote work options.
• Comprehensive health, dental, and vision insurance.
• 401(k) with 4% employer match for eligible team members.
• Home office and IT budget.
• Learning and development opportunities.
• Supportive team environment.
• The chance to work on innovative projects with cutting-edge technologies.

Job Summary:

As an Account Manager, you will be responsible for maintaining strong relationships with our local government clients, identifying opportunities to expand their use of our SaaS and on-premise solutions, and increasing revenue through strategic upselling and cross-selling efforts. You will collaborate closely with customer success, sales, and product teams to ensure customers realize the full value of our platform.

Key Responsibilities:

• Develop and maintain relationships with existing local government customers to drive engagement and product adoption.
• Identify opportunities for upselling and cross-selling additional products and services to meet customer needs.
• Conduct regular account reviews, analyze usage data, and provide strategic recommendations to optimize customer value.
• Work closely with the customer success team to ensure a seamless customer experience and drive retention.
• Partner with sales and marketing teams to develop tailored upsell and cross-sell campaigns.
• Provide product demonstrations and training sessions to highlight features and benefits relevant to customer goals.
• Negotiate contract renewals and expansions while ensuring customer satisfaction.
• Stay up-to-date with industry trends, local government challenges, and competitive offerings.

Qualifications & Skills:

• 3+ years of experience in account management, customer success, or sales, preferably in GovTech.
• Proven track record of driving revenue growth through upselling and cross-selling.
• Strong understanding of local government operations and procurement processes is a plus.
• Ability to work in fast-paced environment, managing up to 250 accounts
• Excellent communication, presentation, and negotiation skills.
• Ability to analyze customer data and derive actionable insights.
• Self-motivated, results-driven, and able to work both independently and collaboratively.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data analytics platforms.

What This Job Can Offer You:

• Complex and meaningful challenges — solving them will make our communities better places to live and work
• Opportunity to have a significant impact on the business — you’ll be the only account manager at SDL
• A lot of freedom to organize your work and life — we focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards.
• Competitive salary, unlimited PTO, and a set of benefits.
• A supportive work environment where you can grow and challenge yourself to do your best work.

Practicals:

• You'll report to: Chief Revenue Officer
• Location: Remote in USA, Central Time Zone or East Coast Preferred 
• Start date: As soon as possible
• Salary Range: $95k-105k base salary plus commission
• Status: Full Time/Exempt
• Please note: SDL is unable to sponsor or take over sponsorship of an employment visa at this time. 

How to Apply:

If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today! 

Application Process:

1. Screening Call
2. Hiring Manager Interview
3. Team Interview/Presentation-Based Interview
4. Final Interview with SDL CEO
5. Reference Checks

Equal Opportunity Employer:

SDL is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable. 

Join us in creating amazing technology solutions that make a difference. Apply today!