Why Join Us? 

Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence. 

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission. Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive.  

JOB TITLE: AVP of Marketing & Digital UX

Department: Brand and Marketing

FLSA Status: Exempt

Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law.

ABOUT THE ROLE:

We are looking for an AVP of Marketing & Digital UX who will be a key member of the Brand and Marketing team. You are driven to make a positive impact on the member experience. You are a strategic thinker with a bias for action. You love seeing those strategies come to life through working in marketing and digital tools and maximizing the member experience. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more innovative ways of working, thoughtful, intentional, and collaborative, we would love to talk to you!

The AVP of Marketing & Digital UX will manage the marketing production staff and a suite of digital marketing assets and channels, including seattlecu.com, and UX for online, and mobile banking. You will get the opportunity to lead the development of roadmaps to support the advancement and innovation of digital tools. Creating member oriented UX and content strategies that inform SEO and SEM will be crucial to taking the credit union to the next level. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO:

• Develop and manage the annual marketing plan and budget.
• Conduct user research, usability testing, and data analysis to inform design decisions.
• Create wireframes, prototypes, and user flows to communicate design concepts.
• Collaborate with product managers, developers, and designers to deliver seamless digital experiences.
• Advocate for accessibility, inclusive design, and responsive best practices.
• Monitor performance metrics and user feedback to continuously improve digital UX.
• Develop and implement comprehensive marketing strategies aligned with the institution's goals and objectives.
• Develops monthly campaign reporting to educate partners and staff and optimize results.
• Plan, execute, and oversee multi-channel marketing campaigns, including digital, print, social media, community, and email marketing.
• Analyze market trends, customer insights, and competitive landscape to identify opportunities for growth.
• Define and track key performance indicators (KPIs) to measure the success of marketing initiatives.
• Manage the Seattle Credit Union marketing member experience and website through innovative UX strategy.
• Lead the content strategy, process, and the content development of marketing tools, including the website.
• Oversee and partner on the search engine optimization and overall keyword management (SEO & SEM) for digital marketing, including the website.
• Managing all aspects of the Google Universe for SCU, including Business Profile, Account Manager, Analytics and Tag manager, etc. This would include working with partners for appropriate tagging and tracking for paid media.
• Collaborate and partner closely with the Marketing team for broader strategic initiatives, devising opportunities for improvement of content, process, and marketing channel alignment.
• Manage and leverage data integrity, automation, and analytics tools to track campaign performance and customer engagement metrics. These include Alpharank, Hubspot, and Raddon Integrator.
• Allocate budgets across campaigns and monitor spending to maximize ROI. Generate reports and provide actionable insights to optimize future marketing strategies.
• Oversee Marketing compliance adherence
• Supervise and mentor a team of marketing professionals, providing guidance and performance feedback.
• Manage relationships with external vendors, agencies, and partners to ensure high-quality deliverables.
• Establishes and maintains collaborative relationships with all levels of teammates across the organization.
• Maintain regular and punctual attendance.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• Associate’s degree or equivalent in a related field
• Seven (7+ ) or more years of experience in marketing management.
• Five (5+) or more years’ experience with digital UX strategy and marketing management .
• Three (5+) or more years coaching and/or leading people
• Deep experience with CMS systems, specifically Drupal (7, 9, 10)
• Experience with analytic and optimization tools: Google analytics, heat maps (i.e. Crazy Egg, Hotjar), other website and digital tools, as needed.
• Support and partner on Marketing contracts, budgets, and invoice process
• Understanding of and experience collaborating with Risk and Compliance on all aspects of our digital marketing member experience.
• Experience with HubSpot, Marketo, or other similar CRM platform
• Social media management – organic and/or paid: strategy and content. Including the use of aggregator tools (i.e. Hootsuite, Sprout)
• Excellent interpersonal, verbal communication, analytical, critical thinking, and creative problem-solving skills.
• Ability to accommodate flexing priorities.
• Solid understanding and ability to manage project timelines and schedules.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint, PowerPoint, Visio).

Preferred Qualifications:

• Bachelor's degree in a related field
• Financial Institution background
• Paid search management experience: keywords, ads, managing budget/bids and relevant support tools (i.e. SemRush).
• Experience with Raddon Integrator mCIF system.
• Adobe Experience Manager (AEM) – CMS experience
• SharePoint site management experience, including submission forms and process, posting articles, building site pages.
• Bilingual, Spanish preferred

Working Conditions:

• This is a hybrid role with work performed remotely as well as in an office and/or branch environment in the Greater Seattle area of Washington State.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Compensation is based on the candidate's geographical location, calculated based on an adjustment factor from Seattle area market compensation.