Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

JOB TITLE: Support Services Partner

Functional Area: Operations    

Department:  Support Services

FLSA Status: Non-Exempt

Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law. 

ABOUT THE ROLE:

We are looking for a Support Services Partner driven to positively impact the employee and member experience. You are an experienced independent contributor, a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Support Services Partner will support the credit union by proactive account maintenance and servicing needs.  This role will support our internal teams by completing service requests on time, as well as anticipating and resolving potential issues prior to escalation. This role will bring and establish a service-focused and growth mindset. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO:

• Builds and collaborates with others to achieve common goals.
• Performs high-quality, accurate transactions promptly to increase productivity and efficiency and prevent credit union losses.
• Highly proficient in servicing of accounts, including wires, ACH, and card services.
• Proactively research, resolve, and provide recommendations to mitigate risks and exposure, and detect and prevent errors and omissions.
• Demonstrates ability to carry out and occasionally lead projects assigned to them while balancing day-to-day responsibilities.
• Addresses issues with minimal intervention.
• Provides expertise, mentorship, and training that drives high-performance results
• Demonstrates commitment to SCU Values.
• Analyze complicated factual situations, apply functional principles, and recommend solutions.
• Performs quality control monitoring of various member records to ensure accuracy and compliance with rules and regulations.
• Anticipates, identifies and resolves complex issues while maintaining courtesy and professionalism.
• Handles fast-paced environment with a critical thinking approach to resolve high-impact issues while meeting all SLAs.
• Keeps management and team members informed of high-impact area activities and any significant concerns.
• Proactively asks for feedback and coaching; uses input to grow and improve.
• Execute decisions with analytical details to align with the credit union's mission and core values.
• Ability to formulate independent assessments of a situation and provide ways to improve efficiency.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• Associates degree or higher; or equivalent combination of work experience and education/training.
• Three (3)+ years of experience in transactional support services in the back-office bank or credit union industry.
• Advanced general banking regulations and financial industry risk/exposure awareness.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).
• Preferred Qualifications:
• Bachelor’s degree.
• Financial Institution background.
• Proficient understanding of the NACHA rules and regulations.
• Proficient understanding of Debit and Credit Cards.
• Advanced proficiency related to Reg Z, E and a variety of disputes processing.
• Solve complex loan and account maintenance situations.
• Provides recommendations to resolve complex issues.
• Technology proficient.

Working Conditions:

• Work is performed at our corporate headquarters in Seattle, WA. Onsite work is estimated to be 50% of the time.  Remote workdays are based upon approval.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The salary range for this position is: $24.13 - $34.90 per hour.