JOB TITLE: Support Services Associate

Department:  Support Services

FLSA Status: Non-Exempt

Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law. 

ABOUT THE ROLE:

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

We are looking for a Support Services Associate who is driven to make a positive impact on the employee and member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Support Services Associate will support our internal departments with account servicing needs. As a valued team member, you will complete internal service requests focusing on a variety of operational functions. This role will bring and demonstrate a service-focused and growth mindset. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO:

• Builds and collaborates with others to achieve common goals.
• Assists branches and related departments courteously and professionally.
• Identifies member/customer needs and provides appropriate solutions.
• Efficient processing of account maintenance and standard operating procedures.
• Detailed execution of account servicing, including wires, ACH, debit and credit cards, and other account needs.
• Answers questions and resolves problems according to SLAs and established timelines.
• Performs high-quality, accurate transactions promptly to increase productivity and efficiency and prevent credit union losses.
• Researches and resolves discrepancies and member account errors.
• Completes related reports and posts entries to member accounts and general ledgers.
• Uses sound judgement on when to engage support to resolve challenges.
• Performs routine maintenance of various member records and detects and prevents errors and omissions.
• Processes internal and external credit union reports and files within the required time constraints.
• Keeps management and team members informed of area activities and any significant concerns.
• Processes various claims with appropriate vendors and suppliers.
• Provides ideas and input that supports the credit union’s mission, vision, and core values.
• Responds positively to feedback and coaching.
• Ability to work independently and seeks out ways to work efficiently.
• Maintain regular and punctual attendance. 
• Demonstrates commitment to SCU Values.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• High School Diploma
• One (1)+ year of experience in transactional support services in the back-office bank or credit union industry.
• General banking regulations and financial industry risk/exposure awareness.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

Preferred Qualifications:

• Financial Institution background.
• Familiarity with Regulation Z, E, and the dispute process.
• Familiarity with ACH/Wires processing.
• Familiarity with Debits and Credit Cards.
• Technology proficient.

Working Conditions:

• Work is performed at our corporate headquarters in Seattle, WA. Occasional remote work may be approved.

• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.