Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.
Job Title: SENIOR BRANCH REPRESENTATIVE
Functional Area: Operations
Department: Branch
Reports to: Assistant Branch Manager or Branch Manager
Employee Type: Regular, FT
FLSA Status: Non-Exempt
Seattle Credit Union is proud to be an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants, including racial & ethnic minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Target pay range for this position is USD $23.00 - $26.00/hour.
The full salary range for this position is: USD $18.99 - $27.55/hour.
ABOUT THE ROLE:
Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive, and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.
We are seeking several Senior Branch Representatives driven to positively impact the Credit Union’s member experience. You are agile and have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity. If you are always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!
The Senior Branch Representative will provide coaching and training to branch reps to assure effective service to membership in all operations while following the Credit Union policies, procedures and guidelines.
WHAT YOU WILL DO:
- Mentor and coach new branch representatives.
- Assist in the completion of timecards.
- Communicate with members in a clear and professional manner.
- Maintain a professional appearance.
- Serve as a loan interviewer and loan closer.
- Helps advise members of credit union products or services that may benefit the members current and or future financial situation.
- Assists management with audits, compliance and other branch tasks
- Deescalate heightened member interactions
- Contribute to branch goals by referring SCU products and services and converting referrals to new business.
- Maintain and provide high levels of member service.
- Maintain knowledge of SCU’s Bank Secrecy Act policy, procedures, and practices.
- Maintain security of physical premises, branch assets and member data.
- Ability to handle stress in a high volume and fast-paced environment.
- Other duties may be assigned.
Mission/Core Values
- Leads others as a reflection of organizational values to drive behavior and results.
- Builds community relationships to reinforce organizational goals and mission.
- Demonstrates a growth mindset and expects the same from teammates.
- Committed to exceptional care and service, specifically with underserved communities.
- Demonstrates a propensity toward curiosity, and inclusion; engages others with dissimilar backgrounds.
- Engages with members and teammates with care, appreciation, and respect.
WHAT YOU WILL BRING:
Basic Qualifications:
- Education or job knowledge is equivalent to high school education plus additional specialized business training or one to three years of trade training.
- Minimum of 1 year of Financial Institution experience (Banks / Credit Unions)
- Comprehensive knowledge of the state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg. Z, and the Bank Secrecy Act.
- Knowledge of robbery, fire and other security procedures in a credit union or other financial institution.
- Comprehensive knowledge of credit union history and its philosophy preferred.
- Working knowledge of computers.
Preferred Qualifications:
- 2 Years financial institution experience:
- Equity trained or equivalent experience.
- Accurate 10-key skills.
- Accurate keyboarding/typing skills.
- Excellent verbal and written communication skills.
- Excellent people and customer service skills.
- Excellent balancing skills
Working Conditions:
- This is an onsite role with work performed in an office and/or branch environment in the Greater Seattle area of Washington State.
- Team members may attend special off-hour meetings and seminars.
- Employees are assigned to one location, however, may occasionally fill in at other locations.
- Saturday hours may be required.
- The nature of work may include prolonged periods sitting at a desk and working on a computer and may also include standing for prolonged periods.
- This role may have direct exposure to robbery.
Benefits:
Seattle Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.