Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

JOB TITLE: CONSUMER LENDING SALES MANAGER

Department: Consumer Lending 

FLSA Status: Non-Exempt

Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence.

We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law. 

ABOUT THE ROLE:

We are seeking a Consumer Lending Sales Manager who is passionate about leading teams, driving results, and enhancing the member experience. You are a proactive leader who enjoys coaching others, improving processes, and working collaboratively across departments. If you’re someone who thrives in a fast-paced, goal-oriented environment and enjoys helping others succeed, we’d love to hear from you!

In this role, you will oversee a team of Consumer Loan Specialists (CLS), providing day-to-day support, training, and guidance to ensure loan production goals are met. You will also work collaboratively with the Retail Branches in areas such as training, loan referrals, and dealer relationships. Additionally, you will partner with the AVP of Consumer Lending to ensure the overall success of lending operations and that our internal teams support one another to deliver exceptional member service. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO:

• Leads and develops a high-performing team of consumer loan specialists by hiring top talent, providing comprehensive training, and ensuring effective scheduling and support.
• Inspires a culture of accountability and excellence by setting clear service level expectations and actively supporting staff in achieving them. Provides regular performance feedback through reviews and coaching, and partners with team members to identify growth opportunities and implement improvement plans when needed.
• Monitor individual and team sales performance through call reviews and quality audits; provide feedback and coaching to improve sales and service quality for both core Consumer Lending products as well as ancillary products.
• Promote cross-selling of credit union products and services, ensuring CLS are equipped to identify member needs.
• Collaborate with the AVP, Consumer Lending to meet production goals and implement process improvements.
• Ensure compliance with internal policies and procedures, and state and federal regulations, pertaining to consumer lending.
• Demonstrate decisiveness, integrity, flexibility, and critical thinking that advances team, department, and organizational success. Successfully manage unexpected situations using anecdotal and factual data to resolve challenges decisively.
• Monitor the quality and integrity of loan applications submitted and the actions of the CLS in connection with loan originations.
• Monitor red flags or trends in connection with new loan applications, CLS, and dealership partners and take appropriate actions to prevent and resolve as needed.
• Set service level expectations and hold staff accountable when expectations are not met. Conduct performance reviews, corrective action plans, and coach staff on areas for improvement.
• Regularly complete pre-defined quality control audits; recommend adjustments as needed.
• Represent the department during internal and external exams and audits as needed.
• Provide training and development for branch and retail staff on consumer loan products, and to CLS on deposit and other products, to increase referrals between teams.
• Assist in planning, development, and implementation of lending processes, programs, and policies. Participate in budgeting and financial forecasting/planning.
• Support the department’s satisfaction and Net Promoter Score (NPS) goals by delivering high-quality service and fostering a culture of excellence.
• Demonstrate excellent customer service skills to both internal and external audiences.
• Consistently demonstrates SCU Values.
• Regular and reliable attendance.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• Associate degree or equivalent combination of education and experience.
• 2+ years of experience in a people management role, with a proven ability to lead and develop high-performing teams.
• 3+ years of experience in a sales-driven environment with performance metrics tied to goals or quotas.
• Solid understanding of consumer lending products, practices, and lifecycle.
• Strong knowledge of federal and state lending regulations and compliance standards.
• Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and professionally.
• Strong analytical and problem-solving abilities, including basic financial and mathematical calculations.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio) and comfort with learning new technologies.

Preferred Qualifications:

• Bachelor’s degree in business, finance, or a related field.
• Background in credit unions or financial institutions.
• Working knowledge of credit union philosophy and history.
• Bilingual in Spanish and English.
• Experience in underwriting or credit analysis.

Working Conditions:

This is a VIRTUAL eligible position:

Routine and regular work will be performed from the employee’s home, and may require occasional travel to the Greater Seattle area as a requirement of the position. The employee lives and works in the continental U.S. inside or outside of Washington State. This candidate may be required to travel to the Greater Seattle area as a requirement of the position. Should an employee move, the new home location is subject to review and approval.

Team members may attend special off-hour meetings and seminars.

The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees.  We offer many great benefits including low contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.

Compensation:

• $80,000/year base salary
• 7.5% commission on production, paid quarterly

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.