Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

JOB TITLE: Assistant Branch Manager

Department:  Member Experience

FLSA Status: Non-Exempt

ABOUT THE ROLE:

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

We are looking for an Assistant Branch Manager who is driven to make a positive impact on the employee and member experience. You are a forward thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Assistant Branch Manager will manage the day-to-day operations of a retail branch.  Focus areas include effective branch member flow, engaging in community outreach, executing on member experience expectations, developing and implementing appropriate business and risk management considerations, demonstrating accountability for the same, and supporting the development of team members so they can perform optimally and drive business success. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO:

• Demonstrates ownership and accountability for branch operations and outcomes.
• Achieves or exceeds all sales and service goals; ensures accountability for teammates to do the same.
• Directly oversees the daily work of team members.
• Manages effective daily branch operations and optimal lobby traffic flow.
• Creates an environment in which teammates have sufficient information to deliver excellent service and products and services that meet member needs.
• Ensures compliance with banking regulations.
• Ensures adherence to all compliance and regulatory procedures.
• Effectively adjusts to changing and evolving priorities and expectations.
• Provides effective spot coaching to all employees.
• Demonstrates commitment to SCU Values.
• Leads by example by demonstrating effective consultative sales and service interactions.
• Ensures appropriate consultation and engagement of existing and new members so all teller/new account/loan needs are met.
• Builds and shares knowledge to ensure all SCU business lines are appropriately supported at the branch level; makes recommendations to best cross-collaborate among teams.
• Demonstrates decisiveness, integrity, flexibility, and critical thinking that advances team, department, and organizational success.
• Engages in a manner with members and teammates that demonstrate care, appreciation, and respect.
• Establishes and maintains collaborative relationships with all levels of teammates across the organization.
• Maintain regular and punctual attendance.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• Associate degree in business or related field, or combination of education and experience equivalent.
• Two (2)+ years of experience in a high transaction, retail banking environment.
• One (1)+ years of experience in a team setting, coaching or leading others.
• Comprehensive knowledge of the state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg. Z, and the Bank Secrecy Act.
• Exceptional interpersonal and communication skills with the ability to inspire and motivate others.
• Progressive thinker with excellent problem-solving and decision-making abilities.
• Proficiency in using banking software and digital tools.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

Preferred Qualifications:

• Bachelor's degree in business or related field
• Experience within a Credit Union.
• One (1)+ year as a people manager.
• Fluent in Spanish.
• Notary Certificate.
• ITIN Certified.
• Medallion Certified.

Working Conditions:

• This is an in-branch role in the Greater Seattle area of Washington State. We serve members all days of the week except Sunday and limited hours on Saturday.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk, standing, and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees.  We offer many great benefits including zero contribution medical, dental, and vision plans for our employees.  Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.