At SecondShop, we’re a team of Canadians who believe in doing better—for our country, your wallets, and our planet. 
 
We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings—we’re about changing how people shop. Say goodbye to paying full price and hello to smarter spending. 

Role Overview:

SecondShop is seeking a detail-oriented Risk Analyst - Warranty to join our team and help manage and mitigate risks within our warranty operations. In this role, you will be responsible for analyzing data, identifying potential risks, and developing strategies to optimize our warranty offerings. The ideal candidate will have a strong analytical mindset, experience in risk assessment, and a passion for delivering solutions that drive operational excellence.

What you'll be doing:

• Monitor and analyze warranty performance data to identify trends, risks, and opportunities for improvement.
• Conduct risk assessments to evaluate the financial, operational, and compliance risks associated with warranty programs.
• Develop and implement strategies to mitigate risks and optimize warranty processes and performance.
• Collaborate with cross-functional teams, including sales, operations, and finance, to ensure alignment on risk management initiatives.
• Prepare detailed reports and dashboards to communicate findings and recommendations to key stakeholders.
• Support the creation and maintenance of risk management policies, procedures, and best practices specific to warranty operations.
• Stay up-to-date on industry trends, regulatory changes, and emerging risks that could impact warranty programs.
• Provide guidance on pricing models and terms to balance risk and profitability effectively

Who we are looking for:

• Minimum of 2 years of experience in risk analysis, data analysis, or a related field, preferably within the warranty, insurance, or consumer goods industries.
• Strong analytical and problem-solving skills with a proven ability to work with large datasets and extract actionable insights.
• Familiarity with risk assessment methodologies and tools, as well as regulatory compliance requirements.
• Proficiency in data analysis software and tools (e.g., Excel, SQL, Python, or similar).
• Excellent communication and presentation skills, with the ability to convey complex concepts to diverse audiences.
• A proactive and detail-oriented approach to work, with strong organizational skills and the ability to manage multiple priorities.
• Bachelor’s degree in finance, economics, business, or a related field is preferred.

What we offer:

• A competitive base salary, along with a comprehensive benefits package, including health, dental, and vision coverage. 
• Enjoy the flexibility of remote work with occasional travel to attend in-person team meetings or events.  
• Access to exclusive discounts on SecondShop products for yourself and your family. 
• As a growing startup, SecondShop offers ample opportunities to take on new challenges, contribute to shaping the company’s future, and take ownership of key initiatives. 
• Join a passionate and mission-driven team that values collaboration, innovation, and a shared commitment to sustainability and responsible shopping. 
• Align with a company that believes in sustainability, smart spending, and improving the lives of Canadians. You'll have the chance to make an impact every day!