At SecondShop, we’re a team of Canadians who believe in doing better—for our country, your wallets, and our planet. 
 
We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings—we’re about changing how people shop. Say goodbye to paying full price and hello to smarter spending. 

Role Overview:

SecondShop is seeking an analytical Warranty Mapping Specialist to join our team and play a pivotal role in optimizing our warranty operations. In this role, you will be responsible for mapping warranty processes, analyzing data, and creating systems that enhance the efficiency and effectiveness of our warranty programs. The ideal candidate will have a strong background in process mapping, data analysis, and a passion for delivering operational excellence.

What you'll be doing:

• Oversee the mapping and management of warranty policies, ensuring clarity, accuracy, and alignment with business objectives.
• Monitor usage data to assess the impact of warranty programs and drive higher attachment rates for products.
• Analyze warranty policies to identify opportunities for improved coverage or cost-effectiveness.
• Analyze and document current warranty processes to identify inefficiencies and areas for improvement.
• Develop and implement detailed process maps and workflows to standardize and streamline warranty operations.
• Collaborate with cross-functional teams, including operations, claims, and IT, to align warranty mapping initiatives with business goals.

Who we are looking for:

• Minimum of 4 years of experience in process mapping, data analysis, or a related field, preferably within warranty services or operations.
• Strong analytical and problem-solving skills, with a proven ability to visualize and streamline complex processes.
• Proficiency in process mapping tools and software (e.g., Visio, Lucidchart, or similar).
• Excellent communication skills, with the ability to collaborate effectively with diverse teams and present findings clearly.
• Detail-oriented and organized, with the ability to manage multiple projects and meet deadlines.
• Familiarity with warranty programs, e-commerce, or consumer goods is a plus.

What we offer:

• A competitive base salary, along with a comprehensive benefits package, including health, dental, and vision coverage. 
• Enjoy the flexibility of remote work with occasional travel to attend in-person team meetings or events.  
• Access to exclusive discounts on SecondShop products for yourself and your family. 
• As a growing startup, SecondShop offers ample opportunities to take on new challenges, contribute to shaping the company’s future, and take ownership of key initiatives. 
• Join a passionate and mission-driven team that values collaboration, innovation, and a shared commitment to sustainability and responsible shopping. 
• Align with a company that believes in sustainability, smart spending, and improving the lives of Canadians. You'll have the chance to make an impact every day!