At SecondShop, we’re a team of Canadians who believe in doing better—for our country, your wallets, and our planet. 
 
We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings—we’re about changing how people shop. Say goodbye to paying full price and hello to smarter spending. 

Role Overview:

SecondShop is seeking a detail-oriented Claims Adjudicator - Warranty to join our team and play a key role in managing warranty claims. In this role, you will be responsible for evaluating, processing, and adjudicating warranty claims to ensure a seamless experience for our customers while minimizing risk for the company. The ideal candidate will have a background in claims management or warranty services and a commitment to delivering exceptional customer service.

What you'll be doing:

• Review and analyze warranty claims to determine eligibility based on the terms and conditions of the warranty policy.
• Collaborate with customers, service providers, and internal teams to gather necessary documentation and information to process claims efficiently.
• Evaluate repair estimates, invoices, and related documents to ensure accuracy and compliance with warranty terms.
• Make decisions on claim approvals, denials, or escalations, ensuring fairness and alignment with company policies.
• Maintain detailed records of claims, decisions, and communications in the claims management system.
• Identify trends or issues in warranty claims and provide recommendations for process improvements or policy updates.
• Provide timely and professional communication to all stakeholders involved in the claims process.
• Stay informed on industry best practices, regulations, and changes that could impact warranty claims processing.

Who we are looking for:

• Minimum of 2 years of experience in claims management, warranty services, or a related field.
• Strong analytical and decision-making skills with the ability to interpret and apply policy terms.
• Excellent verbal and written communication skills, with a customer-focused approach.
• Proficiency in using claims management systems and tools.
• Strong organizational skills and the ability to manage multiple claims simultaneously while meeting deadlines.
• A collaborative mindset and the ability to work effectively with cross-functional teams.
• Familiarity with consumer goods, retail, or e-commerce warranty programs is a plus.

What we offer:

• A competitive base salary, along with a comprehensive benefits package, including health, dental, and vision coverage. 
• Enjoy the flexibility of remote work with occasional travel to attend in-person team meetings or events.  
• Access to exclusive discounts on SecondShop products for yourself and your family. 
• As a growing startup, SecondShop offers ample opportunities to take on new challenges, contribute to shaping the company’s future, and take ownership of key initiatives. 
• Join a passionate and mission-driven team that values collaboration, innovation, and a shared commitment to sustainability and responsible shopping. 
• Align with a company that believes in sustainability, smart spending, and improving the lives of Canadians. You'll have the chance to make an impact every day!