Retail Assistant Manager – Pickleball Pro Shop (Meridian)

About Selkirk Sport

At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

Is this you?

You’re the person your last manager never had to check on. You’ve run a shift, counted a till, and turned a frustrated customer into a regular, and you’d honestly rather make the call than wait for one. And on your day off, you’re probably at the courts.

Selkirk’s Meridian Pro Shop needs a leader like that. You'll oversee daily operations at our Meridian location, making independent decisions on store operations, customer service, and team coordination while partnering closely with our Pro Shop Manager in Coeur d'Alene. Players come here to try paddles on our demo court and find gear that fits their game. Your job is to make every visit feel like the best pro shop they’ve ever been to, and to build a team that does the same when you’re not on the floor.

You’ll love this role if

• You do your best work when someone trusts you with the keys and real responsibility
• You’d rather fit a player into the right paddle than ring up a sale
• You take pride in a spotless, perfectly zoned floor, and you’ll grab the mop yourself when it needs it
• You want to be known as the Selkirk person in the Boise area pickleball community

This role probably isn't for you if

• You want a manager on-site to check every decision with
• You'd rather not work weekends, holidays, or launch days
• Cleaning and unloading shipments feel like someone else's job

A day in the role might include

A customer’s paddle cracked mid-tournament and they want a replacement today, so you check it against warranty policy and make the call. A new paddle launches next week, so you build the schedule around it and get the team ready to demo it with confidence. A player who’s been stuck between two paddles spends 20 minutes on the demo court with you and leaves with the right one. You close out, count the till, and assign tomorrow’s restock in our task system.

What You’ll Do

Run the store

• Open and close the shop, completing daily task lists for displays, cash wrap, restocking, zoning, cleaning, and lock-up
• Own the store cleaning schedule and make sure it gets done

Sell and fit customers

• Lead on the sales floor: greet customers, run paddle trials and fittings, and sell paddles, apparel, bags, and accessories
• Deliver a premium, consultative Selkirk experience to every player who walks in

Make the call on customer issues

• Make final decisions on in-store escalations, policy exceptions, and refunds
• Process in-store warranty claims and returns according to Selkirk policy, documenting each accurately in our POS

Lead the team

• Build the weekly schedule for part-time associates so every open hour is covered
• Train associates on products, POS, daily tasks, and store standards
• Assign and track tasks in our store management system, keeping Boise in step with our Coeur d’Alene shop
• Plan team-building events every other month

Handle cash and inventory

• Complete the monthly till reconciliation and bank deposit
• Purchase daily shop supplies on the company card within approved limits
• Receive and check in shipments, and train to take over physical inventory management for the Meridian location

What You Bring

Required

• 2+ years of retail or customer service experience, including at least 1 year as a shift lead, keyholder, supervisor, or assistant manager
• A proven track record of dependability and sound judgment when working independently
• Experience with cash handling, till counts, and deposits
• Strong communication, conflict-resolution, and customer service skills
• Comfort learning POS, ticketing, and task-management systems
• An interest in pickleball and availability to work on-site, including weekends and holiday peaks

Nice to have

• Experience in sporting goods, specialty retail, or a high-touch consumer brand
• Experience scheduling and leading part-time staff
• Experience with Shopify POS or a similar system
• You’re an active player and know your paddles

Schedule and Travel

• Full-time, hourly, 40 hours per week, on-site in Meridian
• Schedule follows store hours and includes weekends, with flexibility for product launches, holidays, and events
• Occasional travel to Coeur d’Alene for training and occasional off-site community or tournament events

Physical Requirements

• Move around the retail floor and back room for extended periods and stand at the counter to assist customers and process transactions
• Lift, carry, push, or pull merchandise, fixtures, carts, and equipment up to 40 lbs, with assistance or equipment as needed
• Use hands and fingers regularly to operate the POS, handle and tag merchandise, set displays, and demo products
• Close vision for transactions, SKU and price checks, and quality inspections
• Indoor retail setting with an on-site demo court; occasional outdoor exposure at off-site events

What We Offer

• $21.00–$24.00 per hour, based on experience
• Real ownership of day-to-day operations at our Meridian Pro Shop
• Hands-on training at our Coeur d'Alene location
• A pickleball-focused workplace with an on-site demo court and team-building events

Benefits

• Medical, dental, and vision insurance beginning the first of the month after your start date
• Traditional or Roth 401(k) with a company match of 100% of the first 2% and 50% of the next 3%
• 40 hours of paid time off annually, accrued each pay period, plus paid company holidays
• At least three days of paid sick leave annually, with additional leave where required by state law
• Company-paid life and AD&D insurance, with additional coverage options
• No-cost telemedicine for you and your household
• A confidential Employee Assistance Program and additional voluntary benefits
• 75% off Selkirk gear and up to 60% off participating outdoor, fitness, and nutrition brands through ExpertVoice

Our Hiring Process

1. We’re hiring now, so we’ll move quickly.
2. Application review
3. Interview with the hiring manager and team over Google Meet
4. Online assessment focused on skills relevant to the role

Selkirk Sport is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.