About the Company:
We are a biotech and life sciences company, delivering innovative and sustainable solutions across various sectors. With a commitment to the health and safety of communities, our team leverages advanced technology and scientific expertise to meet evolving needs in environmental health.

Job Title: Customer Success and Ecommerce Specialist

Department: Marketing

Reports To: Customer Engagement Manager

FSLA Status: Exempt

Work Location: Remote

About the Role: 

The Customer Success and Ecommerce Specialist will play a key role in supporting or Customer Engagement Manager and Marketing Team. This individual will assist with customer service, basic marketing tasks, and inbound sales calls. This role is designed to provide a positive customer experience, while contributing to the success of our marketing and sales efforts. The Customer Success and Ecommerce Specialist will report to the Customer Engagement Manager and work closely with various teams to meet organizational goals.

KEY RESPONSIBILITIES: 

• Customer Engagement: Handle customer inquiries through social media, chat, email, and phone. Collaborate with the Customer Engagement Specialist to resolve customer issues and ensure a seamless experience. Maintain CRM records by logging customer interactions and tracking inquiries for follow-up.
• Marketing Support: Assist with day-to-day marketing activities, including content updates, social media engagement, tradeshow preparation, and monitoring customer feedback. Support marketing campaigns and initiatives, performing basic tasks to ensure smooth operations.
• Sales Support: Coordinate inbound sales calls, qualifying leads, and forwarding them to the sales team as needed. Participate in meetings, training sessions, and ongoing professional development to continuously improve skills and knowledge.
• Collaboration & Communication: Work closely with cross-functional teams to integrate market feedback into product and service enhancements.
• Compliance & Ethical Standards: Ensure compliance with company policies and regulatory requirements, upholding the company’s commitment to ethical practices.

EDUCATION & EXPERIENCE:

• 1-2 years of experience in customer service, marketing support, or a similar role (required).
• Bachelor’s degree in marketing, communications, or a related field (preferred).
• Strong verbal and written communication skills.
• Detail-oriented with solid organizational abilities.
• Comfortable using CRM and social media management tools.
• Ability to work in a remote environment and collaborate with distributed teams.
• A positive attitude and eagerness to learn and develop in a team setting.

FUNCTIONAL COMPETENCIES:

• eCommerce Experience: Knowledge of Shopify or other eCommerce platforms beneficial.
• Data Entry Skills: Strong attention to detail and proficiency in accurately entering and managing large volumes of data.
• CRM Knowledge: Exposure to Salesforce or similar customer relationship management platforms for tracking customer interactions and managing sales pipelines.
• Marketing Automation Tools: Familiarity with platforms like Klaviyo, Mailchimp, or HubSpot for email marketing and campaign automation.

WORK ENVIRONMENT & TRAVEL: This remote position requires a dedicated home office and availability during core business hours. Minimal travel may be required for training, team meetings, or industry events. Authorized travel expenses will be reimbursed per company policy.

SALARY & BENEFITS: We offer a competitive base salary accompanied by a comprehensive benefits package that includes health, dental, and vision coverage. Our flexible remote working environment fosters work-life balance, while providing opportunities for professional growth and development. Join our supportive and collaborative team culture, where your contributions are valued, and your career can thrive.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage applications from individuals of all backgrounds and experiences.