About Sennos

Sennos is at the forefront of transforming how the world understands and interacts with living systems. Our cutting-edge AI-powered Sennoslink platform and SennosM3 are delivering real-time fermentation insights that help customers brew smarter, scale faster, and waste less. We're not just changing craft brewing—we're redefining what's possible across alternative proteins, biofuels, and beyond.

Sennos is a rapidly growing start-up looking for someone who can quickly adapt to a changing environment and who has the desire to grow with us!

Customer Engagement Manager

Key Responsibilities Include:

Customer Relationship Management

• • Build and maintain strong relationships with accounts across craft breweries, commercial brewing operations, and fermentation facilities
  • Serve as the primary point of contact for customer success initiatives, renewals, and expansion opportunities
  • Conduct regular business reviews and health checks to ensure customer satisfaction and platform adoption
  • Ensure customer information, interaction notes, and account status changes are kept current in CRM

Product Adoption & Training

• • Guide customers through onboarding and implementation of our fermentation monitoring software
  • Provide training on advanced features as the product line grows
  • Identify opportunities to increase platform utilization and drive deeper product adoption

Revenue Growth

• • Manage contract renewals with a focus on maintaining high retention rates
  • Identify and execute upsell opportunities for additional modules or premium features
  • Collaborate with sales team on expansion opportunities within existing accounts

Industry Expertise & Support

• • Develop deep understanding of brewing and fermentation processes, industry challenges, and regulatory requirements
  • Provide consultative guidance on best practices for production management and quality assurance
  • Stay current on industry trends, seasonal patterns, and emerging technologies

Cross-functional Collaboration

• • Work closely with Product team to communicate customer feedback and feature requests
  • Partner with Support team to resolve technical issues and ensure smooth customer experience
  • Collaborate with Marketing on case studies, testimonials, and customer success stories

Please Note
Applicants must be permanently authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.