About ServiceUp:

ServiceUp is on a mission to revolutionize auto repair. We’re the platform fleets and insurers use to manage every repair in one place. We bring collision, mechanical, and maintenance together with workflow automation, live status, AI-assisted decisions, data-backed approvals, and a national shop network. Customers use ServiceUp to reduce downtime, control costs, and keep vehicles on the road.

We’re built on ownership and impact. You’ll work cross-functionally, make informed decisions with real customer context, see results quickly, and grow with team support and clear goals. You’ll join a fast-growing, Series B funded team and help set the new standard for auto repair software.

About the Role:

ServiceUp is looking for an Account Manager, Insurance to own and scale relationships with our insurance partners. This role will serve as the critical bridge between ServiceUp’s internal teams and our insurance customers, ensuring smooth claims operations, strategic expansion, and exceptional service delivery.

What You'll Do:

• Build and maintain strong relationships with insurance carrier partners across all active markets
• Oversee the lifecycle of open repair orders, ensuring alignment with internal teams including Service Advisors, Field Ops, Product, and Marketing
• Lead resolution of partner escalations by delivering real-time, creative solutions
• Track key performance metrics (e.g. cycle time, approval delays, supplement frequency) to identify inefficiencies and drive partner performance reviews.
• Lead onboarding of new insurance partners—develop playbooks, train stakeholders, and ensure systems and workflows are aligned.
• Create and implement SOPs to improve claim accuracy, cycle time, and customer satisfaction
• Answer technical and procedural questions related to vehicles, services, repairs, and insurance processes
• Identify and execute opportunities to expand insurance partner offerings and markets
  
  

What You'll Bring:

• 3–5+ years in auto claims, preferably within P&C or Commercial lines
• Strong knowledge of claims adjudication processes and insurance regulatory frameworks
• Experience using industry-standard claims management systems and appraisal tools (e.g., CCC, Mitchell,Guidewire, Zendesk, Origami etc)
• Excellent communication skills with an analytical mindset and attention to detail
• Auto repair knowledge and hands-on experience with estimates and vehicle evaluations, total loss handling practices 
• Bonus: Experience in fast-paced startup environments

Why You’ll Love Working Here:

We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in.

What We Offer:

• Competitive pay with equity
• Medical, dental, and vision coverage
• Flexible PTO and company holidays
• Remote-friendly setup with home office support
• Learning and development budget
• Paid parental leave

Benefits may vary by location and role.

If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team.

Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.