About ServiceUp:

ServiceUp is on a mission to revolutionize auto repair. We’re the platform fleets and insurers use to manage every repair in one place. We bring collision, mechanical, and maintenance together with workflow automation, live status, AI-assisted decisions, data-backed approvals, and a national shop network. Customers use ServiceUp to reduce downtime, control costs, and keep vehicles on the road.

We’re built on ownership and impact. You’ll work cross-functionally, make informed decisions with real customer context, see results quickly, and grow with team support and clear goals. You’ll join a fast-growing, Series B funded team and help set the new standard for auto repair software.

About the Role:

We are looking for a Customer Success Representative to join our dynamic team. In this role, you will be a primary point of contact for customers, ensuring they receive maximum value from our products and services. The primary objectives include building relationships and providing support to drive adoption and utilization of our product. This is an exciting opportunity for a customer-oriented individual who is passionate about providing excellent service and driving customer satisfaction.

What You'll Do:

• Account Creation and Setup:
• • Create new customer accounts in our system, ensuring all relevant details are accurately captured.
  • Help support with training and onboarding and share best practices.
• Follow-up and Adoption Support:
• • Perform regular check-ins with customers to ensure they are getting the most value from the product.
  • Identify and address any barriers to adoption, answering questions and providing recommendations to improve usage and engagement.
• Customer Communication and Relationship Management:
• • Document all interactions in CRM and keep track of customer progress and issues.
  • Serve as a point of contact and manage day-to-day communication and support needs.
• Feedback Collection and Reporting:
• • Gather feedback from customers and share insights with the internal team to help improve products and services.
  • Report any recurring issues to relevant departments and collaborate on solutions.

What You'll Bring:

• Bachelor’s degree in business, communications or related field.
• Previous experience in customer support, success or a related field.
• Strong written and verbal communication skills.
• Proficiency in Hubspot or similar CRM.
• Tech-savvy; comfortable learning and teaching software platforms or technical products.
• Problem solving mindset with the ability to work independently, manage multiple customer accounts, and meet deadlines.
• High level of professionalism, attention to detail, and organizational skills.
  
  

Why You’ll Love Working Here:

We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in

What We Offer:

• Competitive pay with equity
• Medical, dental, and vision coverage
• Flexible PTO and company holidays
• Remote-friendly setup with home office support
• Learning and development budget
• Wellness stipend to support your health and well-being
• Paid parental leave

Benefits may vary by location and role.

If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team.

Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.