About ServiceUp:

We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle.

We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment.

We are looking for a Product Manager to own and develop our repair management platform supporting ticketing, service advisors, end users, and shops—ensuring an intuitive, data-driven, and scalable experience for all stakeholders. We are looking for an experienced Product Manager that has experience with ticketing. 

Position Summary:

As a Product Manager, you will contribute the strategy and execution of our platform for customers, partners, and internal users, ensuring it meets the needs of stakeholders. You will collaborate closely with Sales, Engineering, and Operations, bridging business and technology to deliver a best-in-class product.

You should have a strong product sense, customer-first mindset, and the ability to navigate both business and technical complexities. Your success will be measured by product adoption, customer satisfaction, and revenue impact.

Key Responsibilities:

• Develop a deep understanding of customer needs, pain points, and business goals to shape the product roadmap.
• Work closely with engineering and design teams to prioritize, define, and deliver impactful product features.
• Own and maintain the product backlog, ensuring clear prioritization and execution of key roadmap initiatives.
• Collaborate with Sales and Marketing to drive product adoption, engagement, and revenue growth.
• Build data-driven insights by monitoring user behavior, customer feedback, and product performance.
• Partner with Service Advisors and Fleet Users to enhance workflows, automation, and efficiency.
• Identify opportunities to improve retention and proactively address pain points for fleet users and shops.
• Ensure seamless integration of the dashboard with internal systems and external partners.
• Provide product training, demos, and support to customers and internal teams.

Qualifications:

Required:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 5-7 years of Product Management experience, preferably in a growth-stage startup.
• Proven experience launching and managing B2B or SaaS products, with a strong emphasis on platform and workflow optimization.
• Ability to work cross-functionally, aligning stakeholders across Sales, Engineering, and Operations.
• Strong analytical and problem-solving skills, with experience using data-driven insights to inform decisions.
• Excellent communication skills, with the ability to translate technical requirements into business outcomes.

Preferred:

• Experience working in ticketing systems with call centers. 
• Strong UX intuition with a focus on workflow optimization for business users.
• SaaS experience
• Ability to manage competing priorities and work in a fast-paced, ambiguous environment.
• Automotive Repair experience a plus

Working Conditions:

• Hybrid with occasional travel to customer locations as needed.

Must be authorized to work in the United States.

______

We believe that shared values are fundamental to a successful and fulfilling professional journey. Before applying, we encourage you to familiarize yourself with our company's values, mission, and culture. Understanding how your values align with ours will ensure a mutually rewarding and harmonious work experience. 

Visit our website https://serviceup.com/about-us to learn more about who we are and what we stand for.
Please take the time to read and understand them as they define who we are and what we look for in our candidates

______

ServiceUp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status.