About ServiceUp:

ServiceUp is on a mission to revolutionize auto repair. We’re the platform fleets and insurers use to manage every repair in one place. We bring collision, mechanical, and maintenance together with workflow automation, live status, AI-assisted decisions, data-backed approvals, and a national shop network. Customers use ServiceUp to reduce downtime, control costs, and keep vehicles on the road.

We’re built on ownership and impact. You’ll work cross-functionally, make informed decisions with real customer context, see results quickly, and grow with team support and clear goals. You’ll join a fast-growing, Series B funded team and help set the new standard for auto repair software.

About the Role:

Junior Regional Operation Managers (Jr. ROMs) are a critical piece of ServiceUp’s success in market management and expansion. This is an intense, business-side startup role where every day presents new challenges and opportunities. We’re looking for someone who thrives in a dynamic environment, possesses exceptional interpersonal skills, and is driven by the pursuit of operational excellence.

As a Jr. ROM at ServiceUp, you will be responsible for managing all aspects of our Florida markets with Team Lead/ROM guidance, ensuring operational efficiency and outstanding service delivery. This includes overseeing our shop network, managing drivers, and responding quickly to market demands. You will play a role in driving growth, increasing market performance, and developing strategies to increase service level to current customers.

To excel in this role, you must be self-motivated, proactive, detail-oriented, and able to build and maintain strong relationships with both internal teams and external partners. Your ability to think strategically and execute plans effectively will be crucial in achieving our market objectives.

If you are ready to take on a challenging yet rewarding role in a fast-paced startup environment, we encourage you to apply and join us in shaping the future of ServiceUp!

What You’ll Do:

• Market Operations Management - Manage a network of direct report drivers as well as maintain the shop network within your markets, ensuring efficient coordination and high service standards across all repair operations. You will also work closely with the wider Field Ops and Expansion teams to handle shop/repair escalations and any shop network growth needed.
• Strategize – Consistently innovate and execute unique strategies in your markets. You will assist the East team to further develop the strategy and infrastructure for our local operations teams to succeed!
• Cross-Collaborate - We need someone who can follow and develop Standard Operating Procedures (SOPs) that support the day to day running of our operations. 
• You will also collaborate closely with cross-functional teams to streamline workflows, optimize resource allocation, and implement best practices that drive sustainable growth and customer satisfaction.
• Create - Build the ServiceUp brand with your contributions! Go above and beyond to collaborate on refining and developing strategies to achieve our goals.
• Analyze – Utilize data analytics with Team Lead guidance to identify trends and patterns in underperforming areas and develop strategies to address them effectively.
• Influence – Work cross-functionally with our Operations, Product, Engineering, Business Operations, Sales, and Marketing teams to drive strategic initiatives and improve market opportunities. 
• Travel - this role includes frequent travel within your assigned markets to onboard shops, meet with clients/existing partner shops, and grow the business.

What You'll Bring:

• 1+ years of startup, operations management, consulting, fleet management, or technology background
• Entrepreneurial mindset
• Conflict resolution management
• Strong verbal and written communication skills
• Some experience in negotiation and onboarding vendors a plus
• Comfortable working with stakeholders of varying levels
• Vendor and fleet relationship management a plus 
• Analytical background
• Experience in story-telling, and making data driven decisions
• Willingness to learn and develop skills under the Team Lead’s guidance

While we are looking for a candidate with most or all of the above background, we still encourage those who may not have fully matching experience(s) to apply and outline why you think you’d be a great fit in a cover letter.

This is a full-time position based in Florida, USA and you can work remotely. This position directly reports to the East Team Lead.

Why You’ll Love Working Here:

We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in.

What We Offer:

• Competitive pay with equity
• Medical, dental, and vision coverage
• Flexible PTO and company holidays
• Remote-friendly setup with home office support
• Learning and development budget
• Paid parental leave

Benefits may vary by location and role.

If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team.

Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.