Settlements Agent

About the Role

The Settlements Agent serves as a key operational professional, executing time-sensitive settlement processing, payment reconciliations, and account oversight to support FORTH's clients and servicing partners. This role is responsible for daily settlement operations including ACH/NACHA payment processing, daily closing procedures, handling settlement advances, and managing Zendesk tickets. The Settlements Agent acts as a trusted operational point of contact, collaborating closely with Operations and Information Technology teams to resolve complex inquiries accurately and efficiently in a fast-paced environment.

Responsibilities

Duties and Responsibilities include but are not limited to the following:

• Execute daily time-sensitive payment processing, including ACH/NACHA file uploads and settlement distributions.
• Manage daily close operations and ensure all transactional batches are balanced and finalized accurately.
• Process and monitor settlement advances, verifying eligibility and reconciling related account balances.
• Manage and resolve incoming operational and settlement tickets within Zendesk in a timely manner.
• Perform daily account reconciliations to identify and correct payment discrepancies or funding gaps.
• Provide operational oversight for settlement schedules, ensuring all deadline-driven tasks are completed.
• Collaborate with internal Operations and IT teams to troubleshoot system or file transmission errors.
• Review and assist with client account maintenance, scheduled transactions, and audit-related files.
• Support daily reconciliation of transactions and investigate discrepancies.
• Identify issues impacting the client experience and proactively work toward resolution.
• Ensure all client communications are clear, accurate, and compliant.
• Partner with Operations and IT teams to improve processes, tools, and system functionality.
• Identify, document, and communicate best practices to streamline client and servicing workflows.
• Provide detailed feedback from customer interactions to support management decision-making.
• Participate in team meetings to discuss business updates, service trends, and priorities.
• Assist with special research, reporting, and projects as assigned.
• Perform daily duties in line with Forth, LLC Information Security Policies and Procedures.
• Ensure that information Confidentiality, Integrity and Privacy is always maintained with processing information assets.

Qualifications and Required Skills

• High School Diploma or GED required; Associate degree or higher preferred
• 1–3 years of professional experience working in back-office environment
• Strong organizational, analytical, and problem-solving skills
• High degree of professionalism, integrity, and discretion
• Collaborative mindset with the ability to work cross-functionally
• Strong attention to detail and accountability for results
• Ability to manage multiple priorities and operate effectively in a fast-paced environment

What Will Make You Stand Out

• Client-centric approach with a commitment to delivering exceptional service
• Proficiency with CRM systems, such as Salesforce, ClickUp, or Pipedrive.
• Knowledge of the Debt Resolution industry
• Excellent verbal and written communication abilities, with a focus on professionalism and clarity
• Associate degree, Bachelor’s degree or some college coursework in business or communications

Pay Range and Compensation Package

• $50,000 to $60,000 annually depending on experience
• Full-time, benefits-eligible
• • 401K, medical, dental, vision, PTO, holidays, flexible work arrangements, professional development opportunities, etc.

In-Office Requirements

• This role requires three days per week in office

Reports to

• Settlements Manager

Location

• Schaumburg, IL

FORTH (Set Forth, LLC) has been serving consumers who are exiting debt since 2009. As a trusted leader in debt resolution technology, FORTH provides powerful tools and secure payment solutions that empower consumers while giving clients an all-in-one platform to manage operations efficiently.

We have over 140 employees across various states supporting 450+ B2B relationships. Every department, every role, every person drives our success. We’re more than a company. We’re a community of thinkers & builders shaping the future of debt relief technology.