Reports To: Director or SVP, Client Success & Physician Experience

Location: Remote

Company Overview

Sevaro is a physician-founded and led tele-neurology company committed to transforming neurological care delivery through technology, data, and compassionate service. We partner with hospitals and health systems nationwide to provide timely, high-quality stroke and neurology care, helping improve patient outcomes and operational efficiency.

Position Overview

The Manager of Client Success will play a critical role in supporting Sevaro’s hospital and health system partners post-implementation. This position ensures client satisfaction through proactive communication, service coordination, and operational reporting. As a key member of the Client Success team, you will collaborate across internal teams to deliver an exceptional client experience and support the retention and growth of our partnerships.

Key Responsibilities

Client Support & Coordination

• Serve as a reliable point of contact for day-to-day client support, scheduling coordination, and operational inquiries
• Assist senior client success leaders in executing client success plans, tracking milestones, and ensuring overall satisfaction
• Manage meeting logistics, action items, and documentation following client interactions

Operational Reporting & Communication

• Collect, analyze, and deliver client-specific performance and utilization reports
• Prepare materials for program reviews and client meetings to align with client goals
• Identify and escalate client concerns, ensuring timely resolution and loop closure

Internal Collaboration

• Partner closely with Clinical, Operations, Product, and Quality teams to facilitate seamless service delivery
• Track and communicate updates, escalations, and resolutions across internal stakeholders
• Capture and share client feedback to advocate for client needs internally

Client Engagement & Retention Support

• Support client onboarding and orientation in collaboration with the implementation team
• Track service commitments, contract milestones, and renewal timelines
• Maintain comprehensive internal documentation of account activities, client history, and success plans

Qualifications

• 5 years of experience in healthcare, preferably as a Registered Nurse (RN)
• Familiarity with hospital workflows or clinical operations preferred
• Excellent organizational and written/verbal communication skills
• Strong attention to detail and ability to manage multiple priorities
• Proficiency in Microsoft Office, CRM systems (e.g., Salesforce), and data interpretation
• Comfortable working in a remote, fast-paced, and collaborative environment

What You Bring

• A client-first mindset and commitment to service excellence
• A collaborative, team-oriented approach with a strong work ethic
• The ability to anticipate client needs and follow through effectively
• A passion for improving healthcare through strong partnerships

What you'll do

• Describe the specific responsibilities and job functions of the role

Qualifications

• Describe the experience and attributes of the ideal candidate