About Sharp Performance

Sharp Performance helps high-demand professionals optimize their mental performance and resilience through evidence-based cognitive coaching. Our team is made up of former military, first responders, and elite performers who share a deep passion for helping others perform at their best—both on and off the job. We’re a fast-growing, mission-driven company built on purpose, trust, and performance.

We’re Sharp Performance

Sharp Performance is transforming mental wellness for those in high-stress and demanding professions, starting with public safety. Through our mobile platform, we connect frontline professionals with elite performance and development coaches.

Our approach is grounded in cognitive performance methods adapted from the U.S. Special Operations community. We focus on helping individuals manage stress, build resilience, and perform at their best, without the stigma that often comes with traditional mental health solutions.

We’re backed by Andreessen Horowitz (a16z) and top-tier investors behind companies like Uber, Airbnb, PayPal, and Palantir. With new partnerships forming weekly and a rapidly expanding user base, we’re delivering life-changing support to those who need it most. If you’re driven, analytical, and want to join a fast-moving team building something that truly matters, we’d love to meet you.

The Opportunity

We’re hiring a Customer Success Manager to lead department onboarding, drive engagement, and ensure every customer gets maximum impact from Sharp. In this role, you’ll own the full customer lifecycle, from rollout to renewal, serving as the primary bridge between our platform and the departments we support.

You’ll plan and execute onboarding sessions, both in-person and virtual, ensuring every rollout feels like a mission launch: organized, intentional, and high-energy. You’ll monitor usage data, identify patterns, and work directly with department leadership to drive adoption, utilization, and retention across entire departments.

This is a high-autonomy role for someone who thrives on ownership, operational excellence, and building relationships that last. You’ll serve those who serve others: helping law enforcement, firefighters, and other high-stress professionals perform at their best. If you have a background in Special Operations, public safety, or other high-performance environments, you’ll feel right at home here.

How you’ll make an impact

• Own the Mission. Serve as the primary point of contact for departments and agencies, leading them from onboarding through renewal, ensuring every customer feels seen, supported, and successful.
• Lead from the Front. Execute rollouts end-to-end: coordinate logistics, align department stakeholders, and deliver onboarding sessions that inspire trust, clarity, and engagement.
• Track What Matters. Monitor adoption, utilization, and retention metrics to identify risks and opportunities. Translate data into actionable insight to drive performance across departments.
• Solve Problems Before They Surface. Anticipate issues, remove obstacles, and ensure smooth operations for every department and member. Move fast, stay calm, and take ownership of outcomes.
• Refine the System. Build and improve internal processes that enhance consistency, scalability, and efficiency — turning lessons learned into better playbooks.
• Be the Voice of the Customer. Represent departments internally, translating real-world feedback into insights that shape product design, coaching strategy, and operational execution.
• Strengthen the Network. Travel as needed (~20–30%) to lead rollouts, reinforce relationships, and bring departments deeper into the Sharp community.

The skillset you’ll need to succeed

• Background in Special Operations, public safety, or other high-performance environments strongly preferred.
• Exceptionally organized, detail-oriented, and operationally sharp — you make complex systems run smoothly under pressure.
• Strong communicator and natural storyteller who can connect with both department heads and frontline members.
• Confident in analyzing data and drawing clear insights that drive real-world outcomes.
• Empathic, relational, and mission-driven — you know how to lead with both strength and humility.
• Experienced working cross-functionally in fast-paced, high-growth environments.
• Bonus if you have experience in coaching, leadership development, or behavioral performance.
• Willingness to travel (approximately 20–30%) for department rollouts and key relationships. Repetitive from above
• Willingness to learn and use several SaaS products daily to communicate internally, externally, and capture data. E.g. Google Work Space, Asana, HubSpot, Slack, Gong AI, Meta Base, et cetera.  

Why you’ll love working here

At Sharp Performance, we’re a passionate, driven team committed to making a real impact. As a fast-growing startup, we know our success begins with our people. That’s why we offer a benefits package that supports your health, financial well-being, and professional growth:

• Comprehensive medical, dental, and vision insurance to keep you and your family covered.
• Flexible PTO to help you recharge and perform at your best.
• Competitive salary that reflects your skills, experience, and contributions.
• 401(k) with company match to secure your financial future.
• Opportunities to grow with a scaling company and tackle meaningful challenges.
• A collaborative, mission-driven culture where your voice matters.

Sharp Performance is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and encourage individuals of all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.