We’re Sharp Performance

Sharp Performance is on a mission to extend the service-life and health span of those who run toward danger: law enforcement, firefighters, and other frontline professionals. Through our mobile platform, we connect them with elite performance coaches trained in cognitive performance methods adapted from the U.S. Special Operations community.

This is not a lifestyle brand. This is not “tech for tech’s sake.”

This is applied resilience, delivered where it matters most.

We’re backed by Andreessen Horowitz (a16z) and investors behind Uber, Airbnb, PayPal, and Palantir. Partnerships are forming weekly. The mission is expanding quickly.

We are early. We are building. And success is not guaranteed.

If that excites you more than it scares you, keep reading.

The Opportunity

We’re hiring a Client Success Manager to lead departments from first rollout through renewal.

This is not a passive account management role.

You will own relationships. You will bring structure to ambiguity. You will step into rooms with command staff and frontline professionals and earn trust quickly. You will monitor adoption closely and intervene early when engagement slips. You will build systems while using them.

You will serve as the connective tissue between our platform and the departments that rely on it.

You will travel. You will operate independently. You will make decisions without waiting for perfect clarity.

When departments succeed, you will know you helped strengthen the people who protect our communities.

What You’ll Own

• Full Lifecycle Ownership: Serve as the primary point of contact from onboarding through renewal. Carry the relationship. Ensure every department feels supported, understood, and challenged to engage fully.
• Rollouts That Set the Standard: Plan and execute onboarding sessions that are organized, focused, and high-energy. Align stakeholders. Set clear expectations. Create momentum from day one.
• Relentless Focus on Engagement: Monitor adoption, utilization, and retention metrics. Identify early indicators of risk or opportunity. Turn insight into action quickly.
• Calm Under Pressure: When friction appears, address it directly. Anticipate obstacles. Remove barriers. Take responsibility for outcomes, especially when things don’t go according to plan.
• Build the Machine: Early-stage means imperfect systems. You will refine processes, document lessons learned, and help create the playbooks that scales.
• Advocate for the Field: Bring real-world feedback back to product, coaching, and leadership. Ensure what we build reflects what departments actually need.
• Show Up: Travel approximately 30-40% to lead rollouts and strengthen relationships in person. Trust is built face-to-face.

Who Thrives Here

This role is not for everyone. You will likely thrive if you:

• Have operated in high-performance, high-accountability environments (public safety, military, elite athletics, demanding professional settings).
• Stay composed when expectations are high and variables are shifting.
• Take pride in operational precision.
• Communicate with clarity and conviction, whether speaking to leadership or frontline personnel.
• Use data to drive decisions and accountability.
• Prefer ownership over supervision.
• Are energized by building systems that don’t yet exist.
• Care deeply about serving those who serve others.

Bonus if you have experience in:

• Coaching or leadership development
• Behavioral performance
• High-growth startups
• Cross-functional collaboration across product and operations

You should also be comfortable learning and using multiple SaaS tools daily (Google Workspace, Asana, HubSpot, Slack, Gong, Metabase, etc.). 

Why Join Sharp

• Comprehensive medical, dental, and vision insurance
• Flexible PTO
• Competitive salary
• 401(k) with company match
• Meaningful responsibility from day one
• The chance to help build something that matters

Sharp Performance is an Equal Opportunity Employer. We believe excellence is strengthened by diverse backgrounds and perspectives, and we encourage individuals of all backgrounds to apply.