SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2024 our compassionate teams helped 5,824 people including 1,938 children secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Sacramento, CA

Employment Details: Full Time, Non-Exempt, Monday - Friday from 8 AM - 4:30 PM

Compensation: $28.25- 30.25/hour

About the role: We are searching for a Program Specialist II for our Permanent Supportive Housing program in Sacramento!

What you’ll do:

Administrative

• Respond to calls and emails, providing high quality customer service by responding promptly, accurately, and professionally to all inquiries and requests for assistance.
• Assist with planning, reservations, and internal and external meetings and events. Create and distribute agendas and complete meeting minutes.
• Assist with preparation, distribution, and filing of correspondence, notices, invitations, reports, files, etc.
• Responsible for vendor management and scheduling, including invoice management and payments.
• Assist with program/client/tenant file audits to ensure program regulatory compliance.
• Prepare scheduled and ad-hoc reports and validate for accuracy.
• Complete monthly expense reports and credit card reconciliation for supervisor or as assigned.
• Provide administrative support to supervisor and assigned team.
• May serve on internal committees as needed.
• Other administrative duties as assigned.

Data Documentation

• Keep all relevant data up to date in applicable systems and databases (HMIS, Yardi, Intacct, SalesForce, Nexonia, Paycom etc.)
• Maintain electronic files in accordance with applicable guidelines, completing data entry timely.
• Participate in service trainings and coordinating meetings as directed.
• Perform other data or program duties as requested.

Program Specific (Varies by team)

• Screening prospective participants for eligibility of services.
• Assist with making and documenting client, tenant, landlord contact lists.
• Maintain vendor service provider lists including maintenance vendors, housing availability and prospective landlords, and caseload lists for programs.
• Acting as a liaison to internal and external service resources, including communication and correspondence with referring agencies, landlords, vendors, and service partners.
• Provide coordination of outside vendors, purchases, deliveries, etc
• Create and manage landlord set up, tracking leases and inspections, ensuring accurate monthly payments, etc.

What you’ll bring:

• Experience that demonstrates a capacity to provide support to managers and staff in various administrative duties as well as special projects.
• Skilled in Microsoft Office Outlook, Word, Excel and Adobe programs.
• Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.s automobile coverage.
• Must successfully pass a criminal background check.
• Type at a minimum of 35 words per minute.

PREFERRED QUALIFICATIONS:

• Associates degree in administrative services or related area, and/or certification from a two year program in related area.
• Experience with Yardi, HMIS, Intacct, Nexonia, SalesForce and Paycom.
• Experience working with low income and/or homeless populations.
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.
• Bilingual English/Spanish

Key Proficiencies you'll need:

• Adaptability with an enthusiastic and positive attitude
• Excellent, professional, communication skills, including maintaining confidentiality and setting boundaries.
• Ability to use basic office and computer equipment, including single and multi-line telephones, copiers, scanners, facsimile machines.
• Ability to produce, distribute, organize, files, and store documents (paper and electronic).
• Competency in data entry and ability to work with a web-based database.
• Customer service and problem-solving approach and skills as demonstrated through patience, tolerance, tact, diplomacy, and flexibility in all situations.
• Well organized and ability to effectively manage multiple assignments to meet project deadlines.
• Demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

Position Requirements:

• Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Sutter Health, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

We value diversity

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.