SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2024 our compassionate teams helped 5,824 people including 1,938 children secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Concord, CA

Employment Details: Full time, Non-Exempt, Monday-Friday during business hours

Compensation: $28.50-30.50/hour

About the role: We're hiring an Affordable Housing Specialist to help people participants stay in their homes. You'll work with clients directly, guiding them through housing programs, rental assistance, and landlord-tenant issues.

If you are a compassionate advocate with a strong desire to make a difference in people's lives, we’d love to talk with you!

What you’ll do:

Operations and Resident Relations

• Occupancy & Unit Management: Maintain high occupancy rates by proactively managing waiting lists, anticipating vacancies, and following all selection and compliance policies. Partner with Housing Navigators and local stakeholders to build and maintain an inventory of available housing units
• Resident & Financial Oversight: Conduct all resident certifications and interviews, ensuring files are accurate and current. Collect monthly rent, enforce payments as needed, and complete bi-monthly reconciliation reports in Yardi. Promote harmonious relations among residents, staff, vendors, and persons of the larger community promptly and professionally as needs/issues arise
• Reporting & Administration: Review monthly rent rolls and reports to verify accuracy and maintain a 95% occupancy rate. Assist the Property Manager in meeting budget goals and keep all data updated in Yardi.

Property and Facility Standards

• Partner with the Facilities and Property Managers to maintain the portfolio's physical standards. This includes accompanying them on repairs and conducting regular unit, safety, and habitability inspections.
• Report and follow-up on all vacant apartment turnovers, ensuring all are rent ready, safe, and habitable.

Regulatory Compliance

• Ensure compliance with all federal, state, and local regulations, including fair housing laws ADA, adherence to safety and property standards (OSHA, REAC, HUD).

What you’ll bring:

• 2+ years of residential property management experience in affordable housing to include Tax Credit, multi-family HUD project-based section 8, MOR and EIV requirements.
• Working knowledge of landlord-tenant, fair housing, Section 504, ADA, Section 8, with ability to comprehend HUD manuals, regulatory agreements, contracts and industry publications.
• Strong computer proficiency, including expertise in Microsoft Word, Outlook, and Excel. Yardi experience highly desirable.
• Experience working with computer-based service documentation/data collection, HMIS preferred.
• Working knowledge of building maintenance systems preferred
• Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), REAC and HQS training is a plus!

Position Requirements:

• Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Sutter Health, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

We value diversity

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.