SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2024 our compassionate teams helped 5,824 people including 1,938 children secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Concord, CA

Employment Details: Full time, Non-Exempt during business hours

Compensation: $21.75-28/hour

About the role:

Become the essential bridge for America's Veterans as a Healthcare Navigator! You will directly connect heroes to the vital VA and community health benefits they've earned. This high-impact role demands proactive case management, expert care coordination, and collaboration with dedicated treatment teams.

Ready to drive significant health outcomes for those who served? We want to speak with you!

What you’ll do:

• Conduct assessment of the Veterans in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.
• Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.
• Work closely with the Veteran’s assigned multidisciplinary team, including medical, nursing and administrative specialists, and case management personnel.
• Work within SSVF team to provide timely, appropriate, Veteran centered care in an equitable manner.
• Work collaboratively with healthcare team and Veteran to identify and address system challenges for enhanced care coordination as needed.

What you’ll bring:

• Associate's degree in social work or closely related field.
• 2+ experience in healthcare field
• Familiar with health care systems, specifically within the Veteran’s Health Administration / VA highly desired
• Experience working with low income and/or homeless populations.
• Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Position Requirements:

• Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Sutter Health, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

We value diversity

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.