SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2024 our compassionate teams helped 5,824 people including 1,938 children secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Pittsburg, CA

Employment Details: Part Time, Non-Exempt, 20 hours a week, flexible schedule

Compensation: $16.50/ hour + Free bedroom onsite at property

About the role: Responsible for maintaining a safe, secure, and orderly environment for residents in a residential facility, such as a transitional living facility, homeless shelter, or youth center. Ensures the well-being of residents by providing support, enforcing house rules and policies, and responding to residents' needs and emergencies. This position typically involves interaction with residents, managing and documenting resident activities and behaviors, and collaborating with other staff members and service providers. Lives onsite at property with no rent.

What you’ll do:

• Enforces house rules, policies, and safety protocols to maintain order and a positive living environment.
• Manage any overnight concerns with residents and respond to emergencies as needed.
• Assist with moving of furniture and housewares for move-ins/outs and deliveries.
• Conducts regular checks of facility areas to ensure safety, security, and cleanliness, and notify supervisor of any repairs needed in a timely manner.
• Documents observations of residents' activities, including incident reports as necessary.
• Interacts professionally and appropriately with residents, de-escalating conflicts and addressing any issues that arise.
• Collaborates with other staff, including social workers and case managers, to address resident issues.
• Completes necessary paperwork, including daily logs, incident reports, and other documentation accurately and in a timely manner.
• Maintains the cleanliness and order of the residence.
• Participates in required training and staff meetings.

What you’ll bring:

• 2 years community based social services experience or other related experience with homeless adults, mentally ill or substance abusers.
• Experience with ensuring the safety and security of program operations.

Key Proficiencies you'll need:

• Effective communication (written and verbal), administrative, and interpersonal skills.
• Maintain an above average working knowledge of fire, safety, and health standards.
• Knowledge of the needs of the resident population (e.g., homeless individuals, youth, individuals in recovery) is often preferred.
• Ability to exercise sound judgment, maintain a professional demeanor, and handle crisis situations calmly and effectively.
• Ability to work independently and as part of a team.
• Ability to work well with individuals from diverse socio-economic and ethnic backgrounds.
• De-escalation and conflict resolution skills a plus.
• Good judgment and work independently.
• High level of integrity and strong ethics and values; Patience/tolerance and tact/diplomacy.
• Strong written and oral communication skills.

Position Requirements:

• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Sutter Health, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

We value diversity

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.