SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2024 our compassionate teams helped 5,824 people including 1,938 children secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Concord, CA

Employment Details: Full Time, Non-Exempt, Monday- Friday 8/8:30 AM – 4:30/5 PM

Compensation: $28.50-30.50/hour

About the role: We’re expanding our Housing Navigator team and have two exciting openings in our Concord office! As a Housing Navigator, you'll be at the forefront of helping people find stability and a place to call home.

Position 1: Serving Those Who Served

This role focuses on our Veteran participants through the SSVF grant. You'll play a crucial part in honoring their service by providing the support they need to secure stable housing.

Position 2: A Diverse and Dynamic Role

This position is for someone who thrives on variety. You'll work with participants from a range of programs, including those overcoming challenges with alcohol and other drug substances, individuals fleeing domestic violence, and families in need of rapid rehousing.

If you are looking for meaningful work that will make a lasting impact, we’d love to talk to you!

What you’ll do:

Tenant Education and Assessment

• Lead group and individual tenant training sessions on a variety of topics such as preparing rental documents (references, resume ect), tenant rights (Faie Housing, Credit reports ect) and more.
• Create individual assessments and housing case plans, including written recommendations for their housing needs.

Landlord Outreach and Housing Search Support

• Cultivate and maintain strong relationships with landlords who will rent to our program participants.
• Maintain a positive company image through professional conduct and timely follow-up.
• Support participants by identifying and referring them to suitable housing vacancies that meet their needs, qualifications, and habitability standards.
• Assist participant with scheduling apartment viewings, submitting rental applications, and follow-up with property owners.
• Negotiate rental agreements with landlords, conduct housing inspections, and assist participants with review of lease agreements and move-ins.

Service Coordination

• Act as a liaison between landlord/ Tenant, and with external vendors.
• Communicate with SHELTER, Inc., support services staff on housing placement assessment and status of participants ability to secure housing.
• Attend monthly house meetings with residents in transitional housing with services and housing staff to work on transition housing plans as needed.
• Maintain accurate and current participant files, including documentation and tracking of housing search referrals.

What you’ll bring:

• Knowledge of the Bay Area, Fairfield or Sacramento rental housing market.
• 2+ years' experience working in affordable housing or supportive housing environment, placement assistance in low-income subsidized or supportive housing arrangements
• Ability to work with underserved populations could include homeless, re-entry, and special needs.  
• Associate or bachelor’s Degree in related field is a plus!
• Knowledge of various rental subsidy programs (e.g., HUD Project-Based Section 8, Housing Choice Voucher, Tax Credit, Shelter Plus Care, HOME) and a working knowledge of landlord-tenant law, fair housing regulations, Section 504, ADA. Ability to comprehend HUD manuals and regulatory agreements is a plus.
• Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel) and typing skills
• Database software experience, CLARITY and HMIS are a plus.
• Bilingual English/Spanish a plus

Position Requirements:

• Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Sutter Health, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

We value diversity

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.