Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself. That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.

The best hotels run on Shiji—day and night.

Job Summary:

The Administrative Assistant will be responsible for day-to-day administrative and operational activities for the Americas region, helping ensure business operations run smoothly and efficiently. This role partners with key stakeholders to coordinate administrative processes, support operational needs, and assist with maintaining compliance with local regulations and company standards.

What You’ll Do:

• Support the day-to-day administrative and operational needs of the Americas region, helping ensure business activities run smoothly and efficiently.
• Assist with ensuring the company meets all applicable local, state, and federal legal, tax, and regulatory requirements by coordinating documentation, deadlines, and required filings with internal teams and external partners.
• Monitor, track, and help manage required business licenses, registrations, and permits to ensure continued compliance and uninterrupted operations.
• Receive, open, scan, distribute, and track incoming mail and packages.
• Provide ongoing administrative and operational support to the Executive team, People & Culture, and Finance, including coordination of company equipment, documentation, and follow-up on key operational items.
• Serve as a point of contact for internal stakeholders to help resolve cross-departmental administrative or operational issues and ensure timely follow-through.
• Maintain strong working relationships with vendors, suppliers, and service providers, assisting with coordination, documentation, and issue resolution as needed.
• Collect, organize, and analyze basic operational and administrative data to prepare simple reports, summaries, and trackers to support decision-making.
• Ensure compliance with local laws, regulations, and company policies.
• Represent the company in routine administrative meetings and communications with external partners, vendors, and service providers, as needed.
• Proactively identify opportunities to improve administrative processes, reduce inefficiencies, and strengthen operational consistency.

What You’ll Bring (knowledge, skills, and abilities):

• Proven experience in administrative, operations, or executive support roles in a fast-paced environment supporting multiple teams.
• Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook) with the ability to use these tools effectively for reporting, documentation, presentations, scheduling, and day-to-day operations.
• Excellent organizational and problem-solving skills with the ability to manage multiple tasks and competing deadlines in a fast-paced environment.
• High attention to detail and accuracy.
• Clear and professional written and verbal communication skills, with the ability to interact effectively with diverse employees, candidates, vendors, and leadership.
• Demonstrated ability to handle sensitive and confidential information with discretion and sound judgment.
• Proficiency with Microsoft Word, Excel, and Outlook, and comfort learning new systems and tools.
• Ability to learn quickly, apply new information, and work independently with minimal supervision.
• Willingness to work onsite in the Atlanta office a minimum of two days per week, with flexibility to be onsite more frequently as business needs require.
• A collaborative, service-oriented mindset with strong interpersonal skills and a focus on achieving operational excellence.
• Proficiency in preparing clear, concise reports, summaries, and documentation for internal stakeholders.

Success Factors (Core Competencies):

• Organizational Effectiveness and Time Management
• Attention to Detail and Accuracy
• Professional Communication and Interpersonal Skills
• Independent Execution and Adaptability
• Service Orientation and Cross-Functional Collaboration