Signal Advisors is on a mission to solve the retirement crisis. 69% of Americans do not work with a financial advisor today, and only a quarter have a financial plan. Our team is reimagining a 60-year-old industry—bringing new technologies, comprehensive services, and an inspired vision to financial advisors. Supported by our incredible investors, we’ve grown from a small Detroit-based team in 2020 to over 130 team members dispersed across the country.

We are: Empowering Leaders. Client Advocates. Entrepreneurial Champions.

Our team is a blend of industry experts and technologists building a better business, together. We’re in it for the long haul. Are you looking to be part of a dedicated, dispersed team where you can architect your impact and shape the company’s vision? Join us at Signal!

THE JOB

Join our agile and hands-on team as a People & Technology Coordinator! In this role, you'll be involved in all aspects of the team member lifecycle, from shaping candidate experiences to ensuring our technology runs smoothly and supporting ongoing team member needs. We're looking for a curious and adaptable self-starter who thrives on variety, isn't afraid to roll up their sleeves, and can flex across diverse responsibilities as a vital supporter to our Head of People and IT Lead. You bring strong attention to detail, exceptional organizational skills, superhero-level communication abilities, and a proactive mindset to find creative and effective solutions. You'll also provide crucial backup support for time-sensitive People and IT tasks.

WHAT YOU’LL GET TO DO

• Coordinate all aspects of the team member lifecycle, including onboarding, offboarding, and the scheduling of meetings and events.
• Manage the interview process, including scheduling and owning candidate communication.
• Handle office logistics, such as ordering team lunches, supplies, and managing physical office needs.
• Serve as a point of contact, communicating effectively with team members across all departments on various People Operations and basic IT topics.
• Support the execution of key people initiatives (e.g., performance reviews, benefits enrollment).
• Contribute to the development and improvement of People Operations and IT processes and systems.
• Provide comprehensive administrative support to the Head of People on various projects and requests related to both candidate and team member experience.
• Help scale the People and IT functions by maintaining accurate and up-to-date systems, processes, and documentation.
• Provide Tier 1 IT support, assisting team members with basic technical issues (e.g., software installation, password resets and SaaS(Software as a Service) issues.
• Manage hardware inventory, including tracking laptops, monitors, and other equipment.
• Assist with IT provisioning for new hires, ensuring timely setup of accounts and equipment delivery in coordination with our IT Lead.
• Support basic network troubleshooting and escalate complex IT issues to the IT Lead as needed.
• Design, build, and maintain training modules in our Learning Management System (LMS). Update existing courses with fresh content, quizzes, and resources. Track completion metrics and gather feedback to continuously improve our learning library.

WHAT WE’RE LOOKING FOR IN TEAM MEMBERS

• A proactive, highly organized individual with meticulous attention to detail and exceptional written and verbal communication skills adaptable to different audiences.
• A natural ability to build rapport and maintain positive relationships at all levels.
• Comfort and proficiency with general office software and tools (e.g., Google Workspace, Slack), with a strong aptitude and curiosity for learning new systems and exploring new technologies.
• Basic understanding of IT fundamentals (e.g., operating systems, networking concepts, troubleshooting hardware/software).
• A collaborative team player eager to learn and contribute in a fast-paced environment.
• Proven ability to handle confidential information with discretion and demonstrate strong self-awareness, with the capacity to give and receive feedback constructively.

WHAT YOU HAVE

• Demonstrated ability to effectively manage multiple tasks and competing priorities.
• Proven experience providing customer service or support in a professional setting.

WHAT WE VALUE @ SIGNAL

• These are the values that drive how we operate and make decisions.
  🌔  We’re obsessed with finding a better way. Never settle for less.
  🪄  We amaze every client, every time. A great company is built one client at a time.
  🏃  We act with a sense of urgency. We use our best judgment to act urgently on the right things at the right time.
  👀  We raise our level of awareness. Everything starts with awareness. We’re curious and alert to what is happening around us.
  🏈  We find inches everywhere around us. There are thousands of opportunities to make an impact. We take those opportunities and act.
  🧭  We do the right thing. Sticking to the highest standard of integrity is not optional.
  💪  We have strong opinions, loosely held. It’s not about WHO is right, it’s about WHAT is right.
  ❓ Simplicity is Genius. Simplicity doesn’t just clarify; it makes things better for everyone. It’s that simple.
  🙏  Ideas are valued, execution is worshiped. Great ideas get you to the 50-yard line; outstanding execution gets you into the end zone.
  🪞 We are the "they". There is no "they". We are empowered to fix things, to be proactive, to find a solution.

COMPENSATION & BENEFITS

The US base salary for this full-time position is determined by role, level, and location. Individual pay is determined by work location and additional factors, including interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data.

In addition to salary, our team members benefits include:

• Medical, vision, and dental coverage
• FSA or HSA-eligible health plans
• 3% 401k company contribution with no vesting period
• Paid parental leave
• Learning & Development stipend
• Wellness Programs
• Flexible vacation policy
• 10 company-wide holidays
• $500 for your home office setup
• Annual all-company retreat
• Competitive equity package based on on role and level

Our company is committed to building a team that represents people from many different backgrounds and professional, educational, and life experiences. We strongly encourage you to apply, so think of our job postings as just the start of the conversation. Take the leap — you might just be the perfect person for one of our open roles, even if you don’t fully match every requirement on the job description.