Oasis Senior Advisors is recognized as a national leader in the senior placement and referral field. We are invested in helping seniors and their families navigate the spectrum of care, with a focus on assisted living. We are one call, with many solutions.
Founded in 2014, Oasis Senior Advisors guides families and seniors, at no cost to them, through the process of selecting a senior living community that best fits their needs. The company currently operates 130 franchise locations in 33 states. Their personalized and caring approach to aid seniors and their families during a transitional time in their lives has helped many achieve satisfaction, comfort and peace of mind. Through client satisfaction and its strong partnerships with many of the top-rated senior living communities in the country, Oasis Senior Advisors is positioned for continued growth. Franchise opportunities are available throughout the country.
Oasis Senior Advisors is well-supported by its parent company, SilverAssist, who’s mission and values wholly align. SilverAssist and the Oasis Senior Advisors leadership teams are focused on listening, empowering and supporting its local franchise businesses through marketing, operational and additional measures.
As a Franchise Field Coach, you will play a pivotal role in empowering franchisees to achieve their business goals and maintain consistent brand standards. By providing support, guidance, and training, you will help franchisees navigate the challenges of running their businesses while driving operational excellence and ensuring customer satisfaction from all of the people we serve, community, client and referral partner. This role requires a blend of coaching expertise, business acumen, and a deep understanding of the franchise model to foster growth and success across the franchise network.
Relationship Management & Revenue Growth
- Establish productive working relationships with franchisees to foster open communication and trust, serving as their primary point of contact and advocating for their needs within the organization.
- Actively cultivates and sustains collaborative relationships with other departments throughout the organization to ensure optimal support to our network.
- Provide one-on-one coaching and guidance to new and existing franchisees on various aspects of business operations, including sales, marketing, finance, operations, leadership, and customer service.
- Gather and analyze franchisee data, performance metrics, and financial statements to identify areas for improvement and opportunities for growth and increased profitability.
- Establishes and maintains a schedule of proactive communication with new and existing franchisees on a regular cadence (bi-weekly, monthly, or quarterly as appropriate) to collaborate and develop strategic business plans and initiatives to enhance profitability and achieve long-term objectives.
- Contribute to creating and executing business tools and programs for the network.
- Assist owners with the implementation, support and utilization of all available resources, providing in-depth training specific to tools that improve business processes and efficiencies.
- Drive individual franchise participation in company-wide initiatives, marketing strategies, events and programs.
- Support and assist Leadership Team with executing the strategies of the company and region.
Compliance & Brand Standards
- Ensure franchisees adhere to brand standards, system requirements, operating procedures & policies, and legal requirements to maintain consistency and protect the brand image.
- Address issues and challenges faced by franchisees, providing timely support and solutions to overcome obstacles and drive success.
Education, Training & Support
- Deliver and/or support delivery of training programs, workshops, and seminars to educate franchisees on best practices, new strategies, and industry trends.
- Support, assist and encourage development of franchise owners through training modules, financial tools and performance plans.
- Coordinate, manage and facilitate group meetings to guarantee KPI comprehension, drive owners to establish and achieve new goals, improve profitability, and develop as network leaders and a franchise system.
Education, Experience and Desired Skills:
- Bachelor's degree in Business Administration, Management, or related field; or commensurate experience.
- Five years of related business management experience, or an equivalent combination of education and work experience may be considered.
- Proven experience in business coaching, consulting, or franchise management;
- Strong understanding of business principles, financial management, and operational strategies.
- Results-oriented mindset with a track record of driving business growth and profitability.
- Familiarity with franchising regulations and industry best practices.
Knowledge, Skills & Responsibilities:
- Understand and adhere to the policies and procedures established by Brand
- Exhibit excellent written and verbal communication skills with a strong ability to listen intently and effectively.
- Analyze data, identify trends, and develop actionable insights.
- Establish collaborative working relationships with management, colleagues, franchise owners and their staff.
- Demonstrate effective interpersonal skills, sound judgment and good decision-making skills.
- Work independently and meet deadlines consistently.
- Maintain confidentiality of information.[GU6] [GU7]
- Plan, organize and prioritize daily, monthly and yearly work.
- Present a professional appearance and demeanor.
- Perform duties in a professional office setting and work remotely.
- Proficient with Microsoft office products.
- Oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
- Work evenings or weekends as required.
- Travel approximately 25% of the time.
- Actively cultivates and sustains collaborative relationships with other departments throughout the organization to ensure optimal support for our network.
- Uphold and adhere to the policies and procedures established by the Brand and the Department.
- Exhibit excellent written and verbal communication skills, with a strong ability to listen effectively.
- Analyze data, identify trends, and develop actionable insights.
- Establish collaborative working relationships with management, colleagues, franchise owners, and their staff.
- Demonstrate effective interpersonal skills, sound judgment, and strong decision-making abilities.
- Work independently and meet deadlines consistently.
- Maintain confidentiality of sensitive information.
- Plan, organize, and prioritize tasks on a daily, monthly, and yearly basis.
- Present a professional appearance and demeanor at all times.
- Operate office equipment effectively, with the ability to reach and handle equipment as needed.
- Perform duties in a professional office setting or work remotely as required.
- Proficient in Microsoft Office products.
- Oversee projects from inception to completion, incorporating new ideas and best practices,