Our Company
At Sketchy, we’re transforming how students learn by turning complex topics into unforgettable visual journeys. Our mission? To help students master challenging material, achieve higher scores, and bring their knowledge to life through interactive cases. Through a combination of art, science, and cutting-edge technology, we enable students to learn, retain, and practice—effortlessly. The short version? We’re here to make better clinicians.
All are welcome! At Sketchy, we know a diverse and inclusive team not only makes our product better but our workplace better. Making Sketchy warmer and more inviting for everyone is at the core of our company's culture
Position Summary
Sketchy is looking for an Institutional Customer Success Manager. You will be responsible for managing relationships with institutional clients, including programs in pre-med and medical education (such as MD, DO, PA, NP, and med-adjacent programs), ensuring they derive maximum value from Sketchy's solutions. This role combines strategic account management with proactive customer engagement, requiring a blend of relationship-building, sales acumen, and problem-solving skills. Above all, you must be customer-obsessed—committed to deeply understanding client needs, advocating for their success, and delivering exceptional value at every touchpoint.
Sketchy is hiring remote employees in these select US states: California, Colorado, Florida, Massachusetts, Michigan, New Jersey, New York, Pennsylvania, Texas, Utah, and Washington!
Responsibilities:
Account Management
- Manage a portfolio of institutional accounts, including programs in pre-med and medical education programs (e.g., Med, PA, and NP programs), serving as the primary point of contact for decision-makers and stakeholders.
- Develop and execute customized account plans to achieve revenue and retention goals for institutional clients.
- Collaborate with the Sales team to support new institutional business opportunities, including identifying cross-sell and upsell opportunities and renewals.
Customer Success
- Ensure institutional clients in medical education achieve measurable outcomes using Sketchy’s solutions and are satisfied with their investment.
- Proactively onboard new institutional clients, ensuring a seamless setup and integration of Sketchy’s platform.
- Monitor usage metrics and provide training, resources, and best practices to drive adoption and
- engagement within medical education institutions.
- Conduct regular check-ins with institutional clients to review progress, address challenges, and identify additional needs.
- Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve the product and service experience for institutions.
Cross-Functional Collaboration
- Partner with Marketing to create resources and campaigns tailored to institutional success and engagement in pre-med and medical education.
- Work closely with Product and Support teams to resolve institutional customer issues and deliver tailored solutions.
- Collaborate closely with our CFO to ensure all renewals are executed on time, minimizing attrition and maintaining strong client retention.
- Prepare and deliver data-driven performance reports to institutional clients and internal stakeholders.
What We’re Looking For:
- Bachelor’s degree in Business, Communications, Education, or a related field (or equivalent experience).
- 3+ years of experience in Account Management, Customer Success, or a similar role in EdTech, SaaS, or working with institutional clients (e.g., universities or medical education programs).
- Customer-obsessed mindset with a passion for exceeding institutional client expectations and driving their success.
- Strong relationship-building and interpersonal skills with the ability to communicate effectively at all levels of an organization.
- Proven track record of meeting or exceeding revenue, retention, or upselling targets.
- Analytical mindset with experience using data to drive decisions and create compelling client presentations.
- Familiarity with CRM systems (e.g., Salesforce, HubSpot) and Customer Success platforms
- Passion for education, technology, and helping institutions succeed.
Who you will work closely with
Salary Range
$90,000 - $104,000 plus generous sales incentive opportunity
Our Perks
- Remote First - Make a difference from wherever you want to work.
- Flexible Time Off - We work smarter, not harder. No accruals, just real work-life balance.
- 100% Individual Health Coverage - We've got you covered!
- Equity - From day one, you’ll have a stake in our future growth.
- 401(k) - We support your financial future with up to 5% matching.
- Team Events - Get to know the team at an annual company retreat and more.
- Annual Work Anniversary Stipend
- Monthly Wifi & Phone Reimbursement
- Short-Term & Long-Term Disability
Sketchy Group LLC is an Equal Opportunity Employer. All applicants will receive consideration without discrimination on the basis of race, religion, color, sex, age, sexual orientation, marital status, national origin, disability or any other basis prohibited by applicable law.