Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, drive and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Application Support Administrator will be responsible for providing support to the Platform Support Desk for escalations in supporting the day-to-day operations of the platform.  Other responsibilities will include, but are not limited to, troubleshooting, advisory, and remediation of content owner and end user issues related to content hosted on the Skillable Studio platform, the configuration of content on the Skillable Studio and TMS platforms, handling internal escalations for content related issues, and occasional travel to attend quarterly departmental meetings.  The role also includes an on-call escalation rotation. 

Responsibilities

• Act as the primary escalation point for the Platform Support Desk concerning Content issues reported in tickets. 
• Respond to and resolve tickets within the SLA, ensure tickets are tagged appropriately, escalate issues as needed, and provide timely response to tickets that are opened in support of the production operations of the platform.  
• Design technical solution proposals for content stakeholders.  
• Manage internal communications channels to ensure incident resolution.  
• Perform day to day administrative, management, and configuration tasks.  
• Engage with internal staff and support to understand platform use and shortcomings.  
• Contribute to discussions and decisions on the directions we are taking and ongoing projects/tasks  
• Analyze platform usage to determine and document best practices and templates.  
• Travel to on-site locations, domestic and international, for meetings and projects  
• Assist in writing documentation that includes the necessary information required for publishing to internal or external consumption     
• Other duties to assist in the daily function of the platform and business needs  
• Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis.  
• Other strategic business initiatives or cross-functional project involvement as required. 

Qualifications

• 2+ years of relevant professional experience. Bachelor’s degree in related field preferred or relevant professional experience 
• Strong ability to troubleshoot using many different resources.  
• Preference for someone with Lab Development experience 
• Familiarity with enterprise server configuration and management  
• Familiarity with enterprise L2 and L3 networking and firewall management  
• Familiarity with many different technologies in the Windows and Linux families.  
• Familiarity with scripting languages (PowerShell, BASH, Python, etc.)  
• Hyper-V, VMware, and/or Cloud Platform familiarity (Azure, AWS, GCP) 
• Content creation and management using the markdown tools 
• Understanding of virtual disk management and virtual networking 
• Ability to work with others to take sets of abstract requirements and define methods of achieving those requirements using the released capabilities of a platform  
• Ability to objectively analyze how a platform is used and make recommendations on how to improve the platform through 
• Ability to prioritize and organize large volumes of data and documents. 

Salary Range 

The base salary for this position is $50,000 - $70,000 annually. This range does not include at plan potential for commissions and/or quarterly upsides. This role is not eligible for Skillable’s corporate bonus plan. Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans. 

Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges. 

Please note that it is not typical for an individual to be hired at or near the top of the range. Skillable reserves the right to modify this compensation range at any time. 

What’s in it for You?  Rewards and Perks 

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first.  Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including: 

• Fully remote with a monthly stipend to pay for office services and supplies 
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. 
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. 
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. 
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. 
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!   

Working Conditions:  

The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day. Periodic travel may be required equaling up to approximately 10% of the time.

Skillable participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work int he U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  

Skillable can only hire potential candidates with a primary residence in the following States: AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI.