Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Manager, Delivery Operations will own the successful planning, operations and continuous delivery of labs, events, and programs formally designated as managed by delivery operations. Ensure labs perform predictably and at scale, through disciplined capacity planning, delivery standards, monitoring and cross-functional execution. Partner with Infrastructure and Cloud Operations on fabric readiness, and Product to align a delivery forecast with product launches and major events, ultimately ensuring the Skillable platform performs as expected for labs launched at scale.

Responsibilities

• Own and ensure the successful, predictable, and scalable execution of all lab deliveries formally managed by the Delivery Operations team.

• Own delivery assurance for all labs designed as managed by Delivery Operations and ensure all key metrics are recorded and monitored regularly. 

• Lead the team in planning through launch of delivery for designated events, including regular monitoring and engagement to meet customer needs for all highly visible deliveries. 

• Establish and enforce delivery of readiness standards for consistency and scalability of Skillable lab use across customers. 

• Co-ordinate pre-instancing, scale testing, and deployment validation. 

• Maintain rolling delivery forecasts for managed programs and develop concurrency models and resource planning frameworks, in collaboration with Customer Experience teams. 

• Build, publish and maintain best practices for lab design which ensure high scale delivery through design optimization, design patterns, and resource usage. 

• Lead post-delivery reviews and retrospectives to drive continuous improvement of delivery operations. 

• Partner with Product and Technical PMs to influence platform enhancements that increase delivery success. 

• Guide customer facing teams on scalable lab program design to ensure broad knowledge share across Skillable, in support of customer needs. 

• Ensure all critical team members across the organization understand delivery requirements and operational constraints. 

• Represent delivery readiness, including regular reporting on key data points, within leadership planning discussions. 

• Build, manage and retain a high performing team with strong redundancy and knowledge share, through strong leadership and talent development. 

• Develop future talent and succession plans for key roles through assigning regular occurring responsibilities, mentoring, and strategic delegation. 

• Focus daily on execution and risk management (i.e. monitor active deliveries, respond to incidents, triage and resolve delivery issues, lead planning sessions, review and optimize lab content, ensure real-time coordination during live events). 

• Focus monthly on forward planning and alignment (i.e. maintain visible 3-month rolling delivery plan for managed programs, identify tier 1 and high-risk deliveries, validate capacity and infrastructure readiness, review forecast accuracy, adjust delivery plans). 

• Focus quarterly on strategic readiness and evolution (i.e. forecast delivery, infrastructure and fabric needs, deployment standards and delivery best practices, new tools and scale strategies, structured post-delivery reviews, capacity modeling and monitoring frameworks). 

• Manage, coach and mentor direct reports to foster skill development, knowledge sharing, and technical growth. 

• Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis. 

• Other strategic business initiatives or special cross-functional project involvement as required. 

Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, Software Engineering, or related field preferred, but not required 

• 3+ years experience in planning and delivery of Tier 1 technical events. 

• 3+ years of professional work experience in a leadership position.   

• Expert level knowledge of Skillable platforms including Studio, Orchestrator, and solutions such as Cloud Slice. 

• Expert level knowledge in the design and creation of lab profiles using Skillable Studio including labs that use virtual machine, cloud, and container technology. 

• Experience delivering or supporting lab programs as a trainer or technical learning guide. 

• Expert level knowledge in areas such as cloud infrastructure and automation, software deployment, DevOps, datacenter management, containers, virtualization, and general automation  

• Deep understanding of distributed cloud platforms, capacity modeling and performance analysis, incident command and escalation leadership, devops, automation, and program and portfolio management 

• Operates comfortably at both executive and technical depth. 

• Experience anticipating scale risk before it becomes a customer issue. 

• Proven experience mentoring and developing team members. 

• Confidence operating in an influential role, working collaboratively in cross-functional teams and contributing to company-wide initiatives. 

• Proven ability to define short and long strategy for scalability, operational efficiency and ultimately drive execution. 

• Proven ability to communicate effectively to various audiences/levels including leadership, both internally and externally and through various mediums. 

• Demonstrated ability to prioritize and manage workload and meet project deadlines. 

• High-level of confidence, integrity and professional polish and presence. 

• Strong Microsoft suite experience, including teams or similar web conferencing and internal communication software experience preferred. 

• Naturally inquisitive with a desire to solve problems and dig into detailed analysis. 

• Experience working in a fully remote team is preferred but not required. 

• Thorough understanding of business operations, basic compliance, and processes. 

Salary Range 

The base salary for this position is $135,000 - $170,000 annually. Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans. 

Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges. 

Please note that it is not typical for an individual to be hired at or near the top of the range. Skillable reserves the right to modify this compensation range at any time. 

Pay range and current benefit offerings are effective for 90 days from posting date.  Standard employment offerings are subject to potential change upon periodic review and analysis, at the discretion of Skillable.

What’s in it for You?  Rewards and Perks 

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first.  Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including: 

• Fully remote with a monthly stipend to pay for office services and supplies 
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. 
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. 
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. 
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. 
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!   

Working Conditions:  

The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day. Travel is anticipated up to 50% of the time both domestically and internationally for critical business meetings and industry events.

Skillable participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work int he U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  

Skillable can only hire potential candidates with a primary residence in the following States: AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI.