Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The IT Support Specialist is responsible for providing high-quality Tier 1 and Tier 2 technical support to our global workforce of employees and contractors. This role focuses on resolving everyday IT issues, managing device and account support, and ensuring smooth onboarding/offboarding processes.  

Responsibilities

• Provide first-line support by troubleshooting hardware, software, and supporting Windows and macOS. 
• Handle user account management, including provisioning, deprovisioning, and access management within platforms such as Entra ID. 
• Log, prioritize, and resolve support tickets using the designated ticketing system. 
• Escalate complex technical issues to the appropriate teams or upline leadership. 
• Assist in the setup, maintenance, and upgrade of IT assets according to established procedures. 
• Support the deployment and troubleshooting of remote management tools and company-specific applications. 
• Implement and maintain system hardening standards, including CIS benchmarks to ensure the security and compliance of IT system.  
• Manage and execute regular patching of systems to address vulnerabilities and maintain the integrity of internal infrastructure. 
• Partner with leadership on the new hire and separation process in accordance with internal SLA’s, processes and confidentiality standards.  
• Execute standardized procedures for onboarding new employees and contractors, ensuring that devices and accounts are properly configured. 
• Execute offboarding processes and ensure the secure retrieval and deactivation of IT assets. 
• Contribute to the development of process improvements, documentation, and self-help resources. 
• Maintain an updated inventory of IT assets and assist in audit evidence and compliance checks. 
• Share and disseminate communications about system wide issues, upgrades, fixes as requested and appropriate and regularly propose user best practices on a regular basis. 
• Participate in and support a rotation of on-call coverage as assigned and requested for weekends and applicable holidays. 
• Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis. 
• Other strategic business initiatives or special cross-functional project involvement as required

Qualifications

• Bachelor’s degree in related field or equivalent years of experience. 
• 3+ years in IT support, preferably within a remote or decentralized environment. 
• Proficiency in troubleshooting operating systems (Windows and macOS), basic networking, and remote support tools. 
• Strong interpersonal and communication skills with a customer-centric mindset. 
• Naturally proactive and comfortable working within a dynamic and decentralized environment. 
• Naturally inquisitive with a desire to solve problems and dig into detailed analysis. 
• Ability to prioritize tasks, be organized and manage competing priorities effectively. 
• Proven ability to communicate effectively to various audiences/levels including leadership through various mediums 
• Experience with device management platforms like Intune or Kandji 
• Familiarity with IT ticketing systems and basic ITIL principles. 
• Relevant technical certifications  
• Experience with implementing and maintaining system hardening standards, including CIS benchmarks, to ensure the security and compliance of IT systems. 
• Proven ability to manage and execute regular patching of systems to address vulnerabilities and maintain the integrity and security of IT infrastructure. 

Salary Range 

The base salary for this position is $60,000 - $78,000 annually. Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans. 

Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges. 

Please note that it is not typical for an individual to be hired at or near the top of the range. Skillable reserves the right to modify this compensation range at any time. 

Pay range and current benefit offerings are effective for 90 days from posting date.  Standard employment offerings are subject to potential change upon periodic review and analysis, at the discretion of Skillable.

What’s in it for You?  Rewards and Perks 

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first.  Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including: 

• Fully remote with a monthly stipend to pay for office services and supplies 
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. 
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. 
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. 
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. 
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!   

Working Conditions:  

The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day. Periodic travel may be required equaling up to approximately 10% of the time.

Skillable participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work int he U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  

Skillable can only hire potential candidates with a primary residence in the following States: AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI.