Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Senior Product Manager, Integrations is responsible for consistently improving Skillable's product standards and processes for enabling customers to present and deliver labs to their learner communities ensuring timely and appropriate lab experiences. Establish and secure a scalable approach to onboarding and supporting Skillable customers leveraging our suite of APIs, webhooks and 3^rd party integrations for launching and reporting on labs. 

Responsibilities

• Own the end-to-end product process from discovery to delivery for APIs and integrations. 
• Partner with engineering, product, and product marketing to establish a strategic roadmap and key success metrics, while driving work to successful and timely release.  
• Build a vision and strategy to expand Skillable’s lab capabilities to grow total addressable market for hands-on labs.   
• Work with customers and Skillable’s Customer Success Team to consistently refine and accelerate the onboarding process for customers.  
• Intercept, oversee and manage reported bugs through to closure within SLAs; with the necessary tracking and communication. 
• Work with internal stakeholders to establish the most effective and efficient rhythm of technical communication and follow-up with team members and customers.   
• Proactively identify, document, and educate team members and customers on best practices and eliminate situations deviating from them.  
• Proactively identify, document, and share recommendations for platform improvements. 
• Collaborate with Engineering and the leadership of Product Management to understand and help shape the platform strategy & roadmap from an integrations perspective.  
• Proactively own the continuous modification and updates to Skillable's customer-facing API documentation.   
• Create and continually improve standard templates and documents ensuring customers can appropriately self-serve and leverage Skillable’s APIs for launching labs and collecting lab usage data.  
• Work with Engineering and Operations to ensure all API-related documentation is accurate, legacy documentation is archived, and appropriate role-based documentation exists (e.g., how to implement, how to test, how to support, how to troubleshoot). 
• Follow and enhance Skillable’s product life cycle processes to continue adding efficiencies and deliver customer value. 
• Support and promote the company values through positive interactions with both internal and 
• Other strategic business initiatives or special cross-functional project involvement as required. 

Qualifications

• Bachelor’s degree in Product, Engineering, Computer Science, Business, or equivalent experience. 
• Minimum 8+ years of experience in product management or software development. 
• 3+ years working with customers, writing requirements for new APIs, and collaborating with architects, developers, database admins, and related peer groups.  
• 2+ years integrating and exchanging secure data between systems using standards-based, custom, private, and public RESTful APIs.  Deep understanding and experience with xAPI, SCORM and/or LTI will allow candidates to stand out. 
• Familiarity with authentication standards such as SAML and OAuth, and experience with Microsoft Intra (formerly known as B2C) is highly desired. 
• Demonstrated proficiency in applying Role-based Access Control (RBAC) techniques to streamline and standardize the authorization process across different systems and platforms. 
• Proven experience and expertise using an APU docs service to publish standardized, well-organized, and easy to-use internal and customer-facing API documentation.  
• Technical skills in integrating cloud and on-premises Learning Management Systems (LMS), Exam Delivery Provider (EDP), and/or related platforms.  
• Technical skills implementing, administering, and troubleshooting cloud and on-premises platforms and services using RESTful APIs languages. 
• Experience in DevOps and related disciplines is desired. 
• Experience with backlog management and familiarity with Azure DevOps is desired. 
• Proactive approach to helping fellow technologists understand and leverage documented best practices related to systems integration.  
• Experience and passion for coaching technical team members.  
• Ability and willingness to participate in multiple technical projects concurrently.  
• Desire and ability to work at a fast pace; have a bias for action. 
• Utilize mixed methods research to make data-informed decisions. 
• Experience and familiarity with collaboration, productivity and work management tools like Click Up, Asana, Guru, SharePoint, Teams, Slack, Jira, Azure Dev Ops (ADO) is expected. 

Salary Range 

The base salary for this position is $140,000 - $170,000 annually. Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans. 

Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges. 

Please note that it is not typical for an individual to be hired at or near the top of the range. Skillable reserves the right to modify this compensation range at any time. 

Pay range and current benefit offerings are effective for 90 days from posting date.  Standard employment offerings are subject to potential change upon periodic review and analysis, at the discretion of Skillable.

What’s in it for You?  Rewards and Perks 

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first.  Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including: 

• Fully remote with a monthly stipend to pay for office services and supplies 
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. 
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. 
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. 
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. 
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!   

Working Conditions:  

The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day. Periodic travel may be required equaling up to approximately 10% of the time.

Skillable participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work int he U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  

Skillable can only hire potential candidates with a primary residence in the following States: AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI.